Rex responds to Customer complaint with sarcasm

[Blackadder]

Cardiologist's polite letter of concern to Rex airlines met with sarcasm and arrogance | thetelegraph.com.au

FED up with constant delays on his regular trips to country NSW, cardiologist Charles Thorburn fired off a letter to regional airline Rex to express his concern about the deterioration of its service. The airline's "offensive and arrogant" response was not what the doctor ordered.
Dr Thorburn was dumbstruck when, in response to his complaint, Regional Express - which is majority owned by a group of wealthy Singapore investors - questioned whether he would reimburse patients "who did not get well after seeing you".
The letter, sent by Rex's corporate services general manager Irwin Tan on behalf of company chairman Lim Kim Hai, went on to say: "Perhaps in the medical profession you are used to dispensing information on how long you make your patients wait or how often you misdiagnosed."

 

[serfty]

See here: http://www.australianfrequentflyer.com.au/community/travel-news/rex-versus-the-doctor-41762.html