Reward seat vanished after booking 2 out of 3 seats that I seen moments ago!

[fseng]

Hi all,

I originally post this into velocity forum due to unable to link my velocity to KrisFlyer to be able to transfer points. A couple days back, received an email from them said they fixed it. Not sure how they did it. Since then I’ve transferred points from velocity to my KrisFlyer account. But nightmare comes after this.

To be short
1. I searched and confirmed there are 3 PE seats available just before I start the actual booking.

2. Logged into my husband’s account and he had just enough points to book for two. So booked 2 seats for him and our son.

3. Within minutes went to book the same flight using my account, literally could be less than 1 min as I already had the app logged in ready to go. Guess what, that whole flight just vanished. Not even waitlist option. It is just VANISHED!!

4, chatted and emailed back and forth like with 10 diff people and luckily I saved a couple screenshots of the search result cause I want to record the points and fees. Provided those but only to be told I am being put onto waitlist of this flight! How on earth am I going to wait till last minute and to possibly and most likely that I won’t get this waitlist cleared.

So disappointed with SQ now they are no longer providing adequate customer service as they known to be.

Now seeking you guys advice on this as what are the ways to escalate this further? So far I’ve chatted to Singapore number ( not sure if they actually is calling from Singapore) and been emailing with this US_Reservation team which is just useless! Every time it is a new person responding and telling me the same result. Also logged complaint via its feedback form. ANY OTHER WAYS TO ESCALATE THIS?

 

[kyle]

Not something you want to hear, but could just be a case of bad luck and someone else might have booked that flight. Just like something you want to buy on Amazon where there are millions of people shopping and only one item in stock.

 

[fseng]

Not something you want to hear, but could just be a case of bad luck and someone else might have booked that flight. Just like something you want to buy on Amazon where there are millions of people shopping and only one item in stock.

Very unlikely. I seen these seats for a few days there no one was booking them. The chance of within the minute after I booked 2 seats and rest are all gone is very low. I think if I book all three in one go it would off worked. It feels like somehow their system put a stop once there is any redemption on that flight .

 

[sudoer]

Give the waitlist a couple of weeks, they do sometimes clear.

For next time, it would've been a little more optimal to family transfer the VA points firstly to your husband's VA account, then onwards to his KF account, and book all three seats in one go.

 

[fseng]

Yeah I know. Now I regret not doing that. He had some points transferred from CC to it and just enough for two . And I was thinking to just transfer to myself is a lot easier cause with Velocity you have to call to transfer any points now. The online transfer option is not available.

 

[Scr77]

Could you book an economy seat on same flight? At least you’re all together and if the waitlist clears, you’ll be able to move to same cabin.

Alternatively, are there multiple flights a day on the route you booked? Sometimes you can all go to airport together and there are only a few hours between flights.

 

[fseng]

Could you book an economy seat on same flight? At least you’re all together and if the waitlist clears, you’ll be able to move to same cabin.

Alternatively, are there multiple flights a day on the route you booked? Sometimes you can all go to airport together and there are only a few hours between flights.

There is no economy via reward. I have to just pay with cash and then I can’t cancel even when waistlist clears. There is a later flight which I could have booked via velocity with less points. But then I will have a lot of KrisFlyer points left there and will have to try to use before they expire. Just not so ideal.

 

[Phoenix-1]

Did you have any luck with this?

 

[fseng]

Did you have any luck with this?

No. Went through multiple chats, e-mails and complaints. They just placed me on the waitlist and that's the best they can do. Now I have 50k points stucked there and with the recent devaluation don't think I can do anything about it now.

 

[lilkid28]

It happened to me before similar. I searched there was maybe 2 or 3 Saver seats. I go ahead to book 1 each on two different Krisflyer accounts. After booking 1, the second Saver seat disappears. Only Advantage left. I think it's the system removing the Saver seat after a certain number of Saver seats get redeemed.

 

[Flyerwin]

Or someone else is booking saver seats at the same time?

 

[fseng]

It happened to me before similar. I searched there was maybe 2 or 3 Saver seats. I go ahead to book 1 each on two different Krisflyer accounts. After booking 1, the second Saver seat disappears. Only Advantage left. I think it's the system removing the Saver seat after a certain number of Saver seats get redeemed.

Yeah that's what I feel. I think if you book all 3 together then it will let you but otherwise maybe after two redemptions they close it off. Not really a big fan of KrisFlyer now since the new reward system is really bad with needing more points for everything.

 

[fseng]

Or someone else is booking saver seats at the same time?

That’s what they will say but very unlikely. For my case I actually looked at the free seats straight after booking my husband n kids one, it stayed the same till this day which is like 2 weeks now. No new bookings. They just closed it off from their system.

 

[lilkid28]

Or someone else is booking saver seats at the same time?

You can choose what to believe. It is possible but very unlikely imo

Yeah that's what I feel. I think if you book all 3 together then it will let you but otherwise maybe after two redemptions they close it off. Not really a big fan of KrisFlyer now since the new reward system is really bad with needing more points for everything.

Yes, basically either you book all in one booking. Or open two browsers and click on pay/confirm booking at the same time - maybe still have a small chance to confirm the bookings.

 

[fseng]

You can choose what to believe. It is possible but very unlikely imo

Yes, basically either you book all in one booking. Or open two browsers and click on pay/confirm booking at the same time - maybe still have a small chance to confirm the bookings.

Yes but just so annoying they don’t let you family pooling so so,times have to do separate bookings. They make it harder for you to use the points in every possible way.

 

[lilkid28]

Yes but just so annoying they don’t let you family pooling so so,times have to do separate bookings. They make it harder for you to use the points in every possible way.

Agreed, but at the same time, not many airlines have 3-4 reward seats available... For me, maximise points into 1 account where possible.