Retroactive mileage claims & boarding passes

[Pollywaffle]

I m posting here because I have submitted a retroactive mileage claim with KrisFlyer. My question - I think - applies to most airline programs.

Why do I need to supply them with my boarding passes? If I have provided flight information, what do the boarding passes prove? Wouldn't they know whether I was on the flight?

I am beginning to think I am thick in the head because I can't think of a logical reason for the boarding passes.

Thanks in advance, pw.

 

[NM]

Often, claims are made for flights taken on partner airlines, where the FF program operator may not have direct access to the systems of the operating airline. So its easier for them to make one consistent set of rules to apply to all claims.

 

[JohnK]

Why do I need to supply them with my boarding passes? If I have provided flight information, what do the boarding passes prove? Wouldn't they know whether I was on the flight?

I am caught in the same situation. You would think that in today's day and age an airline should be able to confirm with any other airline via an e-ticket number or booking reference whether a flight was taken or not.

And why would they require an oriignal boarding pass? Isn't a copy or certified copy enough? I would hate to send them an original boarding pass and this then gets lost in the post or in their filing system.

 

[Pollywaffle]

Well, disappointingly I got a letter from KrisFlyer today telling me that for all the flights that 'ticketed name not found on specified flight'.

I must have imagined my trip the the US last year.

I wonder if I can forward the letter to my bank and treat all the transactions on my KrisFlyer credit card during that time as suspicious.

 

[samh004]

You might need to phone them up and have a good talking with them then. Are you sure you’re eligible to earn on the fares you bought and flew?

Regarding your original question, unsurprisingly there was a thread just the other day about a man who scammed airlines of thousands of points by printing his own boarding passes and sending them in, so perhaps sending them in wont be around for much longer.

 

[Pollywaffle]

You might need to phone them up and have a good talking with them then. Are you sure you’re eligible to earn on the fares you bought and flew?

I thought I was. Perhaps not. They were United Airlines economy flights. I have no idea what booking class they were. The Singapore Air site includes a long list of eligible booking classes. I hoped mine was one of them.

Mind you, there's a difference in being told there's no record of me on the flight as opposed to the flight being ineligible for award points.

 

[samh004]

Mind you, there's a difference in being told there's no record of me on the flight as opposed to the flight being ineligible for award points.

True, but could just be the generic response, even if it’s not remotely appropriate. I’d follow it up.