Removal of Marriott as a transfer option

[Stevo.1702]

Hi all,

I tried a few days ago to transfer Amex points to Marriott for a specific redemption. I kept receiving errors so resorted to the web chat.

Web chat said they cannot help and that I need to call. The phone operator said points transfer will take 24-48 hours. Received a call back about 2hrs later saying it is in the queue and will be 72hrs.

Now logging into Amex Rewards, Marriott is no longer there as an option as a transfer partner.

For reference, I have an AMEX explorer card. Do any Platinum members see different?

 

[sudoer]

Do any Platinum members see different?

No longer there on my Platinum also.

 

[Stevo.1702]

Chat agent is telling me at the moment that it is down for maintenance. I've asked the agent specifically about it being removed from the online options but can't get a clear answer yet

 

[cbourl]

Hi all,

I tried a few days ago to transfer Amex points to Marriott for a specific redemption. I kept receiving errors so resorted to the web chat.

Web chat said they cannot help and that I need to call. The phone operator said points transfer will take 24-48 hours. Received a call back about 2hrs later saying it is in the queue and will be 72hrs.

Now logging into Amex Rewards, Marriott is no longer there as an option as a transfer partner.

For reference, I have an AMEX explorer card. Do any Platinum members see different?

Disappeared on my Personal Plat Charge a/c also Is Amex going down the gurgler?

 

[Dr Ralph]

Can no longer see Marriott as a transfer option on the general AMEX page (without logging in):

Membership Rewards® Travel Partners

Membership Rewards® Travel Partners - All Partners

www.americanexpress.com

Would seem strange that they would take it away (even temporarily) without providing any notice.

If it is gone permanently this would be a game changer for me.

 

[cbourl]

Can no longer see Marriott as a transfer option on the general AMEX page (without logging in):

Membership Rewards® Travel Partners

Membership Rewards® Travel Partners - All Partners

www.americanexpress.com

Would seem strange that they would take it away (even temporarily) without providing any notice.

If it is gone permanently this would be a game changer for me.

Yes I agree Total game changer - $200 AU dining credit doesn't cut it Massive devaluation of ShopSmall Well they can keep their AUSTRAL-ASIA market

 

[kpc]

Gone for me too (Explorer)

 

[Aussietraveller86]

spoke to their customer rep and was told it was an issue and they are trying to resolve by the 7th - I have been trying to convert points over! not sure if thats really the truth or if the relationship is actually over.

 

[Ecco]

I was able to transfer amex mr to Marriott from the nz amex site today. I got the confirmation email but the points are not showing up on my Marriott account yet.

 

[kkl]

One can hope for an improved transfer rate?

 

[Finale]

One can hope for an improved transfer rate?

I got a suyvey from them not long ago asking how I would feel if the transfer rate to Kris and Emirates became something like 2.5 or 3 MR to 1 mile. Looks like they only think about devaluing.

 

[Dr Ralph]

One can hope for an improved transfer rate?

No.

 

[Stevo.1702]

Reviewed this email this morning. Would have been generated from a phone call request to transfer points about 4 days ago.

We'll let you know when/if they land.

 

[Aussietraveller86]

its back online now.