My daughter and her partner bought return tickets SYD-Mumbai with Qantas early in 2012 for something over $2000 - yes it was a super cheap special. One week later Qantas cancelled the Mumbai service. They were unable to offer satisfactory alternative flights. They did not offer a refund, and unfortunately my daughter did not push very hard. They gave them a credit voucher, but my daughter understood it could only be used for them to travel together (as they were doing on the cancelled booking). She accepted this. They opened a retail shop in April 2012, and have been unable to travel together since, especially after they opened a second shop in April 2013.
My daughter renewed the voucher once in early 2013, at which point she learned they did not have to travel together, but it was too late as they were now running 2 shops. She put the renewal date in her phone so she would be reminded to do it again. Qantas sent her a reminder email on 21st December 2013 that the voucher expired on March 21st 2014 - this was 3 months before it expired. This was right in the middle of the very hectic Christmas/January sales trading for them, but she wasn't worried - the alarm was on her phone. Some time in January her phone got drowned and she lost everything on it, including her reminder to call Qantas.
She remembered the voucher this week and called Qantas to learn that the voucher had expired and that she had lost more than $2000. They told her there is no way she can get that money back.
Remember this was all cauuused by Qantas cancelling the Mumbai service. It was no fault of my daughter's back then.
Suggestions please as to what she can possibly do about this, or is there absolutely nothing and she shrugs it off and learns from it.
My daughter renewed the voucher once in early 2013, at which point she learned they did not have to travel together, but it was too late as they were now running 2 shops. She put the renewal date in her phone so she would be reminded to do it again. Qantas sent her a reminder email on 21st December 2013 that the voucher expired on March 21st 2014 - this was 3 months before it expired. This was right in the middle of the very hectic Christmas/January sales trading for them, but she wasn't worried - the alarm was on her phone. Some time in January her phone got drowned and she lost everything on it, including her reminder to call Qantas.
She remembered the voucher this week and called Qantas to learn that the voucher had expired and that she had lost more than $2000. They told her there is no way she can get that money back.
Remember this was all cauuused by Qantas cancelling the Mumbai service. It was no fault of my daughter's back then.
Suggestions please as to what she can possibly do about this, or is there absolutely nothing and she shrugs it off and learns from it.