Ladies, Gents,
It appears People Power prevailed and we may just have won!
I got a written PM on Facebook also
"Hi David. The conversion rate for the two airline programs will be returned to the rate that applied at 31 October. Thanks!"
It seems the threat of legal action and the comprehensive breach of so many laws and loss of customer goodwill has convinced them to change this decision.
As a result of this, we will put the legal letter on hold (a shame really, as it was such a good letter in the end!) but saves everyone a lot of hassle.
I have also asked Citibank if they will be compensating people with some bonus points as a thankyou for all the time spent/wasted on this...
Thank you everyone for responding so quickly and getting behind this. It shows if we combine resources we really can make huge organisations change their ways.
In fact huge organisations come down to just the individuals within them and a lot of people at Citibank would also have been taken by surprise on this one.
Thanks to AFF for providing this resource and Pointhacks and Ausbt for their coverage.
I've conversed with many of you over the past few days and happy to be a part of this community...
to be continued.....