Recognised and thanked...but a bit short changed

[bismarck]

So a bit of a DYKWIA, but nonetheless bear with me.

I travel pretty frequently to Melbourne and this week have been nicely thanked by the hotel with a gift acknowledging my 30th stay (thoughtful and much appreciated)

The issue?

I went back and checked my loyalty account and it's actually my 61st stay.

Am I right to feel a bit deflated? Should I bring it up or just be grateful and move along?

Has anyone else had a situation where they've been acknowledged for some milestone that's fallen short of where you're actually at in your travels?

 

[oz_mark]

I travel pretty frequently to Melbourne and this week have been nicely thanked by the hotel with a gift acknowledging my 30th stay (thoughtful and much appreciated)

The issue?

I went back and checked my loyalty account and it's actually my 61st stay.

Hotels keep pretty good records on how often you stay with them, often separate records to the loyalty program. Perhaps something got lost at some point.

 

[Robert K]

Was it a hotel chain group that just got merged

 

[trippin_the_rift]

Perhaps you get nothing for 60 stays but a gift for 30..... better remind them it's your 30th stay each time

 

[bismarck]

Was it a hotel chain group that just got merged

Nah, it's been a hyatt for ages. Though something may have been lost during the switch to world of hyatt