Question for Lesley 2014 Melbourne

[Ansett]

Hi Ansett

Each time you mention PER, the same applies to ADL also. Can you extend the questions to ADL?

As to q7, I assume you are talking about MASAs but it isn't entirely clear.

As to q9, are you talking about Y/W/J/F, dom/int or all of them? Personally I haven't had a problem with dom J breakfasts, but dom Y and int J have definitely been below par.

My $0.02 worth

Hi Anna Adelaide added and yes was referring to MASA and for catering was across the board all classes and both QFd and QFi

 

[Dmac6345]

By now Lesley and crew would have already seen these questions and will already have the answers.
How is it that there has not been any comment made from the guests at last nights gathering in Syd?

 

[Mr_Orange]

By now Lesley and crew would have already seen these questions and will already have the answers.
How is it that there has not been any comment made from the guests at last nights gathering in Syd?

There has been, but just not on a thread where you might have expected to see it: http://www.australianfrequentflyer....num-one-experiences-35716-28.html#post1126404.

 

[samh004]

It may have been answered ¨in the negative¨ but that is not good enough!! I suspect there is not a single loyal Qantas frequent flyer who does not want this. But still Qantas does not offer it. From a customer perspective I suspect most would agree that the Platinum One concept is a failure.

For the next year LTG is my only carrot. After that I would be insane to remain with QFF. I hate that, as I love the airline.

So repeat the question: Why no LTP??????

It is a good point, that you'd think a better answer could be found for. But oh well!

 

[Princess Fiona]

Because it was the first question asked back in April and the answer came out very fast, not under consideration.
I think everyone that was there got the impression there is no need to ask again, the answer was very clear.

Cheers
BF

If I recall correctly they also seemed to be blissfully unaware of or didn't care that other OW partners were offering it.
Never say never is QF's mantra (if the removal of MASA's is any yardstick).

I think we should keep on asking loud and clear for the introduction of Lifetime Platinum as they may just get the message "from customer feedback" that this is something that we want and if introduced would keep us spending big dollars on QF.

 

[Ansett]

Ok

Well I have to report that I failed to get answers to the questions I proposed to ask this evening however I have agreed to email said questions to several senior members of the team fro Justin through to Executive Manger Global sales and Offshore Operations who have agreed to respond to them in an open and honest manner.

I look forward to posting the response in full and apologise I was unable to get them this evening.

 

[Captain Halliday]

Thanks for trying Ansett.

 

[Ansett]

Thanks for trying Ansett.

YW and I haven't given up yet LOL

 

[Ansett]

If I recall correctly they also seemed to be blissfully unaware of or didn't care that other OW partners were offering it.
Never say never is QF's mantra (if the removal of MASA's is any yardstick).

I think we should keep on asking loud and clear for the introduction of Lifetime Platinum as they may just get the message "from customer feedback" that this is something that we want and if introduced would keep us spending big dollars on QF.

One response I received was that QF felt that LTG as appropriate as it gave customers the incentive to still try and gain WP in the knowledge that if they failed they still had LTG to fall back on and get lounge access etc, So guess no chance of LTP soon. I did suggest tat given no LTP many customers once reaching LTG would have no incentive to put all their business through QF and that once LTG is achieved their is no incentive to try and get higher and this was met with surprise and dare I say it disappointment in that people would stop flying QF s a result of lack of LTP.

 

[Captain Halliday]

One response I received was that QF felt that LTG as appropriate as it gave customers the incentive to still try and gain WP in the knowledge that if they failed they still had LTG to fall back on and get lounge access etc, So guess no chance of LTP soon. I did suggest tat given no LTP many customers once reaching LTG would have no incentive to put all their business through QF and that once LTG is achieved their is no incentive to try and get higher and this was met with surprise and dare I say it disappointment in that people would stop flying QF s a result of lack of LTP.

If what you saw was genuine surprise, they clearly aren't following AFF as closely as I thought they would. You don't have to look at too many threads to see that people switch a substantial portion of their travel once they reach LTG.

 

[kpc]

One response I received was that QF felt that LTG as appropriate as it gave customers the incentive to still try and gain WP in the knowledge that if they failed they still had LTG to fall back on and get lounge access etc, So guess no chance of LTP soon. I did suggest tat given no LTP many customers once reaching LTG would have no incentive to put all their business through QF and that once LTG is achieved their is no incentive to try and get higher and this was met with surprise and dare I say it disappointment in that people would stop flying QF s a result of lack of LTP.

I'm about 1.5-2 years away from LTG at current rate of flying, and unless there is something like LTP to aim for, once I obtain LTG, I will be looking to fly other airlines apart from QF, and if I do fly QF, will be crediting to another program.

 

[Princess Fiona]

I'm about 1.5-2 years away from LTG at current rate of flying, and unless there is something like LTP to aim for, once I obtain LTG, I will be looking to fly other airlines apart from QF, and if I do fly QF, will be crediting to another program.

You and me both. The best QF can expect from me past LTG is maintaining vanilla WP at 1200 SC and the rest goes elsewhere. However if the maths stacks up (and so far I think it does) then I won't bother about WP and direct everything to BA for Lifetime OWE.

 

[Deleted member]

It may have been answered ¨in the negative¨ but that is not good enough!! I suspect there is not a single loyal Qantas frequent flyer who does not want this. But still Qantas does not offer it. From a customer perspective I suspect most would agree that the Platinum One concept is a failure.

For the next year LTG is my only carrot. After that I would be insane to remain with QFF. I hate that, as I love the airline.

So repeat the question: Why no LTP??????

LTP is all well and good, it's life time silver that has me perplexed.
Just what is the point of it?
I actually get more (lounge) value from my life time QP.
I am about 1500 SC's from LTS , so what I have planned for 2014/2015 should get me very close, after that my flying will be less frequent .
Mainly because maintaining WP or even SG , has become too expensive .

 

[Deleted member]

You and me both. The best QF can expect from me past LTG is maintaining vanilla WP at 1200 SC and the rest goes elsewhere. However if the maths stacks up (and so far I think it does) then I won't bother about WP and direct everything to BA for Lifetime OWE.

I wonder what the revenue per pax like you QF will loose, when you ( and others like you) make that change will be?
Maybe instead of LTP, they come up with an enhanced ( I really don't like that word ) LTG ?

 

[Anna]

this was met with surprise and dare I say it disappointment in that people would stop flying QF s a result of lack of LTP.

I am one example of this, if they want to check my bookings for the next 12 months and do a comparison with my previous booking history. Of course QF to some extent took the choice out of my hands by dumping ADL from QFi.

I'm not actually sure whether LTP to aim for would bring me back to the QF fold without the MASA game to play. I only ever used about 3 MASAs but they were fun and I was just getting into them when they were chopped. Bring them back and I might be aiming for P1, LTP, anything but meanwhile I'm discovering the delights of VA, SQ etc instead. Cheers QF for all the management decisions that have lost you a previously rusted-on loyalist.

 

[amaroo]

Changing FF schemes in pursuit of LT status is a big call IMO. These things are called schemes for a reason - just as likely that QF will evolve their LT levels as it is for others to dilute theirs.

 

[Princess Fiona]

Changing FF schemes in pursuit of LT status is a big call IMO. These things are called schemes for a reason - just as likely that QF will evolve their LT levels as it is for others to dilute theirs.

Absolutely it is a bit of a gamble but when you have one scheme saying "not now, not ever" and another which introduced LT OWE a little over a year ago it's not too difficult to see where you should place your bet.

 

[amaroo]

Absolutely it is a bit of a gamble but when you have one scheme saying "not now, not ever" and another which introduced LT OWE a little over a year ago it's not too difficult to see where you should place your bet.

Words like: gamble and bet are a perfect fit for FF schemes. Wasn't that long ago people would have place the house on AA never enforcing the 4 flight rule....

I wish you good fortune in the quest for LT OWE .... may your champagne flute never run dry.

 

[JohnK]

LTP is all well and good, it's life time silver that has me perplexed.
Just what is the point of it?
I actually get more (lounge) value from my life time QP.

Lifetime Qantas club still offered?

Lifetime Silver gets you priority check-in, complimentary seat selection on international flights and 50% bonus QFF points. That's not too bad.

If more benefits are needed then maintain the status you need every year.

I am not so sure about Lifetime Platinum. The way some people accumulate SCs they'd get there in 5-6 years. The whole idea behind lifetime status benefits is to have your loyalty for many years not just a few years and if you then run off and build status in another alliance those benefits have cost the airline dearly.

Personally Lifetime Gold is too easy. I have it. Something like 28,000 SCs would be closer to the mark. And lifetime Platinum at possibly 56,000 SCs more than likely more.

I am astounded at the expectation of some on AFF that the airline needs to make everything easy for them.

 

[Mr_Orange]

Lifetime Qantas club still offered?

Lifetime Silver gets you priority check-in, complimentary seat selection on international flights and 50% bonus QFF points. That's not too bad.

If more benefits are needed then maintain the status you need every year.

I am not so sure about Lifetime Platinum. The way some people accumulate SCs they'd get there in 5-6 years. The whole idea behind lifetime status benefits is to have your loyalty for many years not just a few years and if you then run off and build status in another alliance those benefits have cost the airline dearly.

Personally Lifetime Gold is too easy. I have it. Something like 28,000 SCs would be closer to the mark. And lifetime Platinum at possibly 56,000 SCs more than likely more.

I am astounded at the expectation of some on AFF that the airline needs to make everything easy for them.

I'm afraid those levels of attainment are far too high and it's very easy for you to propose a change since you have LTG. For the vast majority of the travelling public getting 7000 SCs would take decades of travel, let alone 14000. It is a tiny minority that would achieve it in 5-6 years.

Your attitude seems to revolve around that the fact that you think you are the 'genuine article' when it comes to frequent flyers because you do the hard yards in whY and therefore nobody else should be allowed the same status as you or achieve it in a way that is less hard than you did. Newsflash, you are not the only member of QFF!

Bring back MASAs and DSC promotions :evil:.