Hi all, I’ve booked a Qatar Airways flight in business class from Canberra to London via Melbourne and Doha in September. I booked this late last year using Velocity Frequent Flyer points on a Qatar operated Service. I’ve now had it confirmed via the Flighty app and the Velocity contact Centre that this flight will not be operating. There is no willingness to rebook me. The only thing they say is that I can have a refund of the points and the taxes and they say that because it is a Qatar cancellation is out of their hands. Does this sound right given I had a confirmed ticket?
I have escalated this to someone pretty senior at Virgin Australia who after a couple of weeks has also confirmed there is nothing that can be done and I will need to rebook a cash fare with a different airline.
I have escalated this to someone pretty senior at Virgin Australia who after a couple of weeks has also confirmed there is nothing that can be done and I will need to rebook a cash fare with a different airline.
