QLD Weather Flight waiver from Qantas this weekend

[markis10]

[h=2]Customers affected by severe weather conditions in Queensland[/h] Weather conditions associated with ex-tropical cyclone Oswald are expected to disrupt the travel arrangements of a number of Qantas customers.
The following options are available to Qantas customers holding a valid ticket issued on/before 25 January 2013 for travel to/from Queensland ports affected by weather who wish to make changes to their booking for travel up to and including Monday 28 January 2013.
[h=3]For customers holding a Qantas (081) issued ticket:[/h] Passengers may, without fee:
Re-route/Re-book travel

• Rebook to alternative Qantas flights

Change Destinations
The value of the existing ticket can be used towards the purchase of a new ticket. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable surcharges, fees and taxes may apply.
Retain the value of the ticket in credit
Retain the value of the ticket in credit for future travel within 12 months from the original ticketed date of departure. If the new fare is more expensive than the existing ticketed fare, the fare difference is payable by the passenger. Applicable ticket surcharges, fees and taxes may apply.
Conditions

• All changes must be made prior to the original ticketed departure.
• New travel dates must be within ticket validity.
• Qantas will not be responsible for paying any other costs or expenses such as hotel or other ground operator fees arising due to events beyond our control, unless required by applicable laws.
• All other rules and conditions of the ticket remain unchanged.
• If the same booking class is not available, the lowest booking class within the same cabin may be booked (eg within Business or Economy cabin)

[h=3]For customers holding a ticket issued by another carrier (non-081):[/h] Passengers may, without fee:
Re-route/Re-book travel

• Rebook to alternative Qantas flights

[h=3]For customers with un-ticketed bookings:[/h] For un-ticketed bookings, alternate flights/routings can be rebooked subject to availability and tickets issued in accordance with fare conditions.
[h=3]For customers on Frequent Flyer Award Tickets[/h] Passengers who are travelling on Qantas & Jetstar Any Seat Award tickets are entitled to the same options and conditions as listed above.
Passengers who are travelling on Qantas & Partner Classic Award tickets are entitled to the same options and conditions as listed above provided any travel rebooked or rerouted is made on an eligible Qantas Frequent Flyer Partner Airline and any travel booked on a partner airline is subject to award seat availability. Classic Award tickets cannot be retained in credit.

 

[GladstoneTim]

I was on a flight that returned to BNE after circling GLT for an hour today. The CSA at the arrival gate announced a rebooking, credit or refund option. The refund offer was confirmed by Cityflyer desk staff after my replacement flight also got cancelled. When speaking to phone res staff, they were holding firm to he above waiver conditions. A chat by me with the supervisor soon changed that. The supervisor al rang the BNE duty manager to clarify. QF's handling of the whole wet weather scenario was reassuring and professional.

Great to see QF have double the normal number of flights for tomorrow, Saturday, trying to move the backlog.