QFF Awards store problems

[Feper]

Hi All;
New member, hope this thread is going in the correct location, was just wondering if anybody else is currently having trouble with the Qantas Awards store.
I purchased an IPOD touch 16gb back on November 15 with a combination of points and cash. I recieved an email stating that delivery would occur with 10 buisness days ( a bit slow I thought, but probably a standard lead time I thought to cover themselves).
Come yesterday after recieving no further correspondence I phoned the customer service line only to be told that they are currently experiencing a delay in sourcing all types of IPODS and that it may be a further 3 weeks until it is dispatched !!! 6 weeks in total for an IPOD that is available Ex-Stock from Apple website a s well as any other number of retail locations.
Has anybody else had similar issues? The fact that they charge my credit card so quickly is the really annoying part, looks as if I may have to fork out for another so that my daughter isn't disapointed Christmas day.

Any ideas anyone??

 

[docjames]

Sadly this seems to be an all too common problem with the FF Store (which is subcontracted to Carlsson Marketing, not operated directly by Qantas).

Have a seach for the other threads here that cover the issues in depth.

Sugest you write to QF directly and express your displeasure.

 

[NM]

Welcome to AFF, woxlee.

It seems your experiences are not unique. Have a read through this thread for some background:

http://www.frequentflyer.com.au/com...ram/experience-with-qantas-ff-shop-13919.html

 

[Feper]

Thanks for the links to other threads, as you say, I am not alone with this issue.
It is hard to believe that Qantas would so easily associate itself with a company such as Carlson, who obviously are full of cough, why can they not source product, surely they must have better buying power than what I do, yet I could source one tommorow from the manufacturer, yet they state 5 weeks. At the very least they should indiucate a real lead time on their website, I'm sure Qantas monitor threads such as this site, my challenge to you Qantas,(or Carlson as your agent) is that you know that you have a problem with leadtimes on products, be upfront and honest and state that leadtime on your website!!!
All I ask for is honesty, the first rule of sales is to be up front and honest with your customers - under promise and over deliver.
Lift your game Qantas do not treat your so called "valued" customers in this manner.

 

[NM]

... my challenge to you Qantas,(or Carlson as your agent) is that you know that you have a problem with leadtimes on products, be upfront and honest and state that leadtime on your website!!!

Ahh, but if they told you up-front that it would be 5+ weeks for delivery, and in your case that it probably won't be delivered before Christmas, you probably would not have purchased it from them so they would not have your $$$ and points.

 

[ktbh]

Thanks for the links to other threads, as you say, I am not alone with this issue.
It is hard to believe that Qantas would so easily associate itself with a company such as Carlson,

This is definitely not a new issue I am having a problem with them at present over what is a paltry matter, but the coughbersome delaying tactics by Carlson/Qantas are galling. Members should be aware that Carlson used refurbished goods for award store items, if I had known that I would not of wasted the points. Caveat Emptor !

 

[Mal]

This is definitely not a new issue I am having a problem with them at present over what is a paltry matter, but the coughbersome delaying tactics by Carlson/Qantas are galling. Members should be aware that Carlson used refurbished goods for award store items, if I had known that I would not of wasted the points. Caveat Emptor !

This sounds interesting. Could you give some more details?
I'm pretty sure in the scheme of things that a vendor cannot sell refurbished goods unless clearly marked as such during the purchase process. Govt bodies such as Fair Trading or Consumer Affairs can assist to work out your rights.