QF21 Diverted to Tahiti due to Unruly Passenger

[offshore171]

The most problematic people are unlikely to benefit or respond to a reminder. Meanwhile others will just feel patronised.

This exactly. It insults the decent customers who would never dream of pulling a stunt like this.

Meanwhile, as you point out, the problematic neanderthals will be completely oblivious to the message.

 

[SeatBackForward]

Airlines don't do enough to promote the consequences of these actions - as a warning to anyone thinking of doing it beforehand. Being told you'd have to pay for the diversion of an aircraft AND all the other costs associated with delaying a plane with hundreds of passengers is a pretty sobering reality.

But then again, you can't reason someone out of a position they didn't reason themselves into.

 

[LondonAussie]

As a former bar manager in my younger days, my thoughts whenever I read about incidents like this are always why wasn’t there an opportunity to descalate or mitigate prior, or even identify that there’s someone we need to watch a bit closely, usually offering them a free water or soft drink or some more food.

I suppose no one noticed him drinking or just how drunk he was until it were too late, but it’s always disappointing when the majority of these types of incidents would have been preventable if someone had intervened earlier. Including by the perpetrator themselves who should be somewhat aware of how alcohol affects them.