QF176

[Friend]

I was due to fly from Auckland to Adelaide in November on QF176. To my surprise none of the fair categories offered allowed me to earn frequent flyer points including business class, which led me to fly Virgin Air New Zealand instead.
Nevertheless, I queried this. This was their answer, something that has never occurred to me before.

Thank you
contacting Qantas Frequent Flyer Service Centre.

We see and would like to confirm that that flight, regardless of the fare class, is ineligible to earn points and status credits.

Explaining it to you that there are multiple factors why a certain flight cannot earn neither Points nor Status Credits:

The flight number could be considered as a non-earning flight.
The Origin or the Destination of the Flight, some places are out of Qantas jurisdiction in points provision. Meaning some countries or cities does not allow Qantas to allocate points.
The Fare type of the flight; some flights are on discounts or classic rewards, meaning it limits their ability to earn points.
However you will be able to earn Qantas Points in the future and if you would like to know more about eligible flights and how you could be earning points with our airline partners, please
visit qantas.com/airlineearningtable

Kind regards,

Eddie

Qantas Frequent Flyer Team

qantas.com/frequentflyer

 

[TheInsider]

Of course, you earn points on Qantas fares - unless you have some corporate/govt discount. It's a new route - information wouldn't have been updated properly at that point.

 

[Friend]

Of course, you earn points on Qantas fares - unless you have some corporate/govt discount. It's a new route - information wouldn't have been updated properly at that point.

Somebody needs to tell Qantas. I tried and they clearly do not get or maybe they want the route to die before it even starts.

 

[oz_mark]

Somebody needs to tell Qantas. I tried and they clearly do not get or maybe they want the route to die before it even starts.

The answer you got is wrong, but this often happens with new routes. It takes time for the systems to all be updated.

 

[muppet]

I was due to fly from Auckland to Adelaide in November on QF176. To my surprise none of the fair categories offered allowed me to earn frequent flyer points including business class, which led me to fly Virgin Air New Zealand instead.
Nevertheless, I queried this. This was their answer, something that has never occurred to me before.

Thank you
contacting Qantas Frequent Flyer Service Centre.

We see and would like to confirm that that flight, regardless of the fare class, is ineligible to earn points and status credits.

Explaining it to you that there are multiple factors why a certain flight cannot earn neither Points nor Status Credits:

The flight number could be considered as a non-earning flight.
The Origin or the Destination of the Flight, some places are out of Qantas jurisdiction in points provision. Meaning some countries or cities does not allow Qantas to allocate points.
The Fare type of the flight; some flights are on discounts or classic rewards, meaning it limits their ability to earn points.
However you will be able to earn Qantas Points in the future and if you would like to know more about eligible flights and how you could be earning points with our airline partners, please
visit qantas.com/airlineearningtable

Kind regards,

Eddie

Qantas Frequent Flyer Team

qantas.com/frequentflyer

An unfathomable response from Qantas. No response would actually be more helpful.

Why do customer service people do this? Make up answers, rather than trying to find the correct answer.

 

[RooFlyer]

Why do customer service people do this? Make up answers, rather than trying to find the correct answer.

Query comes in. Computer sees key words: "Missing points". Computer sends proforma reply: "Stiff". Either computer or someone attaches a name to the reply.

Job done.

 

[lovestotravel]

An unfathomable response from Qantas. No response would actually be more helpful.

Why do customer service people do this? Make up answers, rather than trying to find the correct answer.

Tiny chance of being checked for their work

 

[GrahamBRI]

Query comes in. Computer sees key words: "Missing points". Computer sends proforma reply: "Stiff". Either computer or someone attaches a name to the reply.

Job done.

Yes and unfortunately someone hacked their QantasGPT app and changed the language set from "Australian English" to "Overseas Call Center English" to completely confuse the Qantas customers

 

[Mwenenzi]

I was due to fly from Auckland to Adelaide in November on QF176. To my surprise none of the fair categories offered allowed me to earn frequent flyer points including business class, which led me to fly Virgin Air New Zealand instead.
Nevertheless, I queried this. This was their answer, something that has never occurred to me before.

Thank you
contacting Qantas Frequent Flyer Service Centre.

We see and would like to confirm that that flight, regardless of the fare class, is ineligible to earn points and status credits.

Explaining it to you that there are multiple factors why a certain flight cannot earn neither Points nor Status Credits:

The flight number could be considered as a non-earning flight.
The Origin or the Destination of the Flight, some places are out of Qantas jurisdiction in points provision. Meaning some countries or cities does not allow Qantas to allocate points.
The Fare type of the flight; some flights are on discounts or classic rewards, meaning it limits their ability to earn points.
However you will be able to earn Qantas Points in the future and if you would like to know more about eligible flights and how you could be earning points with our airline partners, please
visit qantas.com/airlineearningtable

Kind regards,
Eddie
Qantas Frequent Flyer Team
qantas.com/frequentflyer

Somebody needs to tell Qantas. I tried and they clearly do not get or maybe they want the route to die before it even starts.

Was this a cash paid business class ticket? Paid personally or corporate? ID fare?
Purchased directly from Qantas?
QF FF earning are shown when you click the price and on MMB page
Wanting to credit to a QF ffp?
My guess is the 3rd world subcontracted phone agent did not realize is a valid flight.
A normal business class ticket will earn to QF and other OW ffp's.
QF176 AKL ADL (a new route)

Qantas announces new trans-Tasman route from Auckland
It was 20 years ago that Qantas last flew direct between New Zealand and South Australia. Now, it’s bringing the route back.

The airline will begin seasonal direct flights between Auckland and Adelaide on October 31 through to May 3, 2026.
A Boeing 737-800 will be used for QF176 Auckland to Adelaide on Mondays, Fridays, Saturdays and Sundays with an approximate flight time of 4 hours and 50 minutes.

Launch fares start at NZ$699 economy return.
<snip>

 

[muppet]

Was this a cash paid business class ticket?
Purchased directly from Qantas? Earning are shown when you click the price and on MMB page
Wanting to credit to a QF ffp?
Will earn to QF and other OW ffp's.
QF176 AKL ADL (a new route)

When QF launches new routes it often takes a while for the booking and MMB pages to reflect the earning so instead they show a red ‘X’ on the booking page where it says FF earn.

This confuses customers and QF agents alike:

 

[Dmac59]

I checked the Earning Tables for ADL-AKL and the only Carrier returned was JQ.
I’d say this might be a simple coding issue as the Earning Tables do not reflect that QF metal is scheduled from November.