QF Online Chat when searching

Status
Not open for further replies.

Ansett

Established Member
Joined
Jul 13, 2011
Posts
3,714
Qantas
Platinum 1
Virgin
Red
Hi all

I had not seen this before nor mentioned. Seems its an enhancement of recent weeks. Staff are located in NZ

Do you think it will be useful?

On Line chat.jpg
 

TomVexille

Enthusiast
Joined
Nov 12, 2013
Posts
11,171
Must have worked well for JQ. And plenty of people seem to prefer the impersonal connection of online chat instead of ringing up.
 

danny09

Active Member
Joined
Sep 2, 2011
Posts
508
Saw this the other day too, thought it was a good idea, & wonder how good it works.
 

JohnK

Veteran Member
Joined
Mar 22, 2005
Posts
43,731
I haven't seen this work with Qantas but have tried with a few other online websites.

I get the impression it is not a one on one chat and feels like the person has multiple chat sessions open. Didn't get the job done.

I don't like using the feature.
 

aaflyer

Member
Joined
Jul 24, 2014
Posts
217
Must have worked well for JQ. And plenty of people seem to prefer the impersonal connection of online chat instead of ringing up.
After having spent hours negotiating overseas call centres, I find these web chat things useful. I have some things I use web chat for on a regular basis. So much so, I have a copy-and-paste script of what I need, and it's done very promptly.

If it's for a specific purpose, I find them great. For general enquiries, not so much though.
 
Frequent Flyer Solutions has reopened its highly-rated Award Flight Assist service!

The Award Flight Assist team takes the hard work out of finding award availability and redeeming your frequent flyer or credit card points for flights. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Status
Not open for further replies.

Enhance your AFF viewing experience!

From just $6 we'll remove all advertisements so that you can enjoy a cleaner and uninterupted viewing experience.

And you'll be supporting us so that we can continue to provide this valuable resource :)


Sample AFF with no advertisements? More..
Top