QF not honouring points for QR flights

[GRstrawb]

I've done a number of trips to Turkey for work in the last year. Four trips in total but three of these were on Qatar. All flights were in economy and were only booked a week or so in advance of the trip commencing. I've gone into my QFF account and claimed the QR miles but my claims were disallowed. I then went down the online chat and phone path. They asked me to send a copy of my boarding passes, which I subsequently did. I've just checked now and all claims have still been classified as either "no record of travel" (even though I sent copies of the boarding passes) or "invalid booking class". I'd like some advice from people on here who will no doubt have a much better understanding of the intricacies of this stuff than what I have. Is Qantas trying something on or am I just missing something relevant to the issue? Any assistance with this would be appreciated.

 

[TheInsider]

https://www.qantas.com/fflyer/dyn/flying/airline-earning#qr

Find the booking class and then it may be related to that.

 

[basso]

How long ago did you send the Boarding Passes in? Were the 'No Record Of Travel' annotations already there?

In my own experience, No Record Of Travel is what comes back quite often from the automated system. It is usually removed when someone manually processes the Boarding Passes.

 

[GRstrawb]

Find the booking class and then it may be related to that.

I went back to one itinerary and it showed the various Qatar legs as classes T and O (with class Y on Turkish Airlines for one leg). The Qantas website indicates classes KLMV for discount economy, BH for economy and Y for flexible economy are all eligible booking classes. Is Qantas being overly selective with what qualifies as eligible booking classes (in order to catch people out) or is Qatar giving me weird booking classes?

 

[GRstrawb]

How long ago did you send the Boarding Passes in? Were the 'No Record Of Travel' annotations already there?

In my own experience, No Record Of Travel is what comes back quite often from the automated system. It is usually removed when someone manually processes the Boarding Passes.

From memory there were more 'No Record of Travel' annotations initially but there is still one there, even after I submitted all of the boarding passes.

 

[dajop]

I went back to one itinerary and it showed the various Qatar legs as classes T and O (with class Y on Turkish Airlines for one leg). The Qantas website indicates classes KLMV for discount economy, BH for economy and Y for flexible economy are all eligible booking classes. Is Qantas being overly selective with what qualifies as eligible booking classes (in order to catch people out) or is Qatar giving me weird booking classes?

Qatar are not willing to pay what QF charge for points on cheaper fares. T and O are probably at the cheaper end of the Qatar fair spectrum and thus, not eligible for Qantas points. Added to the fact that QF are "friends" with QR's archrival, Emirates, then neither party cooperate that closely.

For what is is worth, you could join AA's program, or QR's own program and get 25% miles for your flights in either of them, but some have restrictions on crediting miles taken before you join the program.

 

[Danger]

I went back to one itinerary and it showed the various Qatar legs as classes T and O (with class Y on Turkish Airlines for one leg). The Qantas website indicates classes KLMV for discount economy, BH for economy and Y for flexible economy are all eligible booking classes. Is Qantas being overly selective with what qualifies as eligible booking classes (in order to catch people out) or is Qatar giving me weird booking classes?

Sadly, it looks as though you'll miss out. If only K, L, M, V, B, H and Y are eligible for earning and you were in T and O then you won't be able to collect any points. It's very frustrating, I know.

 

[GRstrawb]

Thanks everyone. I'll look into QR and AA programs as suggested and see what I can come up with.

And yes, it is very frustrating.

 

[JohnPhelan]

The issue is that it's not QF that "gives" points. The other airlines actually pay QF for those points - so in this case, for whatever reason, QR is not prepared to pay QF to buy the points to give to you. Your argument is really with QR.

 

[GRstrawb]

The issue is that it's not QF that "gives" points. The other airlines actually pay QF for those points - so in this case, for whatever reason, QR is not prepared to pay QF to buy the points to give to you. Your argument is really with QR.

Yeah, I've got a better understanding of it now. Thanks for your comment. The whole thing has been a good learning experience for me.

 

[jpk]

The issue is that it's not QF that "gives" points. The other airlines actually pay QF for those points - so in this case, for whatever reason, QR is not prepared to pay QF to buy the points to give to you. Your argument is really with QR.

While that is true, plenty of people have speculated that given QF's tight relationship with EK, the price QF is charging for those points may well be above what is considered the going rate. Same goes for MH & CX on SEA routes that QF compete on. There's a big picture to consider...