QF MEL F checkin applause

[ausfox]

We just had a massive ticketing issue not QF fault but assisted admirably by Timothy to overcome the problem and get us to the lounge in time for an express F breakfast. Thank you.

 

[Happy Dude]

I suppose congratulations all round are in order.

 

[cmon0005]

Out of interest what was the ticketing issue and whos fault was it?

 

[BD1959]

Hopefully you've provided similar feedback via the tool on the website.

Regards,

BD

 

[docjames]

Great to hear positive news, but a rundown on the ticketing issue would be good (so others may avoid the same fate.....)

 

[ausfox]

We just had a massive ticketing issue not QF fault but assisted admirably by Timothy to overcome the problem and get us to the lounge in time for an express F breakfast. Thank you.

We arrived at the checkin kiosk with plenty of time for eggs Benedict, to be told our tickets had been exchanged.
After some time and ringing around Timothy was able to put me onto a principal of the TA. This person then contacted Finnair and after several other calls ascertained that the consolidator had used this trips ticket number on a trip we did last October. This had to be cleaned up and a new number issued. This process took 1 1/2 hours.
We were then escorted express to the scanners and on to the lounge.
Our rushed breakfast order had been called forward and we were greeted at the lounge and allotted a meeting room to inhale the breakfast.
I have been critical of some of the Qantas service providers here and there but this was excellent.

 

[madrooster]

After some time and ringing around Timothy was able to put me onto a principal of the TA. This person then contacted Finnair and after several other calls ascertained that the consolidator had used this trips ticket number on a trip we did last October. This had to be cleaned up and a new number issued. This process took 1 1/2 hours.

It sounds like someone had exchanged the wrong ticket at that TA. Did you have two Finnair tickets for completely different travel dates?

 

[ausfox]

It sounds like someone had exchanged the wrong ticket at that TA. Did you have two Finnair tickets for completely different travel dates?

Yes we had concurrent bookings through the same TA

 

[SydneySwan]

Shame Red Roo is not around to view the QF applause (at least not officially - I bet they still take a look from time to time).

 

[nutwood]

Nice to read some good news. In reality, I've had some excellent service from Qantas also. Just seems a bit funny to write a post saying that service lived up to, or exceeded, expectations. Perhaps it should happen more often?

 

[baldman]

Perhaps AFF could create a “ service excellence of the year award “ which goes to one CSR selected from those nominated throughout the year by AFF members? Awards could be made on a monthly basis and then the annual winner selected. One way to acknowledge great service and also for AFF and its members to build the importance of its membership base.