QF Manage Booking - why not accept change online?

[docjames]

Have trip next year with a just re-timed QF10 now dep ~1hr earlier but still leaving me a 2h30m connection at LHR.

When I log into my booking, the message says to call QF, no option to accept online.

Any ideas why I have to call and this no longer allows online accept changes?

 

[Pushka]

Have trip next year with a just re-timed QF10 now dep ~1hr earlier but still leaving me a 2h30m connection at LHR.

When I log into my booking, the message says to call QF, no option to accept online.

Any ideas why I have to call and this no longer allows online accept changes?

That happens from time to time with our bookings. Not sure why.

 

[docjames]

When you call, any indication why or any complexity to accepting the change?

That happens from time to time with our bookings. Not sure why.

 

[Pushka]

When you call, any indication why or any complexity to accepting the change?

I could ask I guess but I usually just focus on what I’ve called for. Usually no dramas at all but I do always say I couldn’t do it online myself and had to call.

 

[docjames]

OK I finally called - love the Platinum line (answered within a minute).

Couldn't see a reason for the issue other than to assume it related to the inbound connector and the system wasn't happy (operated by IB) to allow online confirmation of change.

 

[Cossie]

This happened to me recently, when I called I was told that because they (Qantas) had made a change to one of the flights it couldn't be modified online. No charge if I wanted to make changes though the 13* number.