QF Feedback about the changes!

[lovestotravel]

I've had first hand experience where QF have made a direct change to feedback I provided.

Couple years ago I mentioned the sydney intl bus transfer didn't accept the Qcard as a boarding pass after the bus driver told me to go get a "real" boarding pass.
Nearly 12 months later I got a follow up call to say it had been fixed/implemented.

Changes to feedback can happen.

Unfortunately, sometimes people/companies need to feel pain before any change is made.

That is not even the same as the "changes" that some people here are dreaming about

 

[tyrolean]

Have already provided feed back and got a personal reply back which really didn't say anything

Just give them a chance. I did not expect the to take back all the changes! (Oh sorry, we were so dumb, please excuse).
He just told, that our considerations will be taken serious - this is the only thing I expect. Changing their system is their own decision - may it be clever or not.
The interesting thing is that they just evaluate the feedback and may review some decisions.
Maybe they will do that or not - who knows.

The interesting point is they can analyse quite good your past data - and what the effect would be on your past flights. But with me: I have some changes in the way that I travel. I know some of my travel for nearly a year in advance. So I could tell them what will be my future impact of the changes! It was interesting to let them know.

For example. The last 6 Months I was commuting on a weekly base on a dometic route with AB. The guy said: Oh nothing will change there, because it is over 250 miles!

I just said: That route is not important for me - that project is over. I have new things to do in the middle east - and there is where the changes are a slap into the face!