QF Customer Relations Open?

[m535607]

Hi All. Just wondering if any other readers have had replies from QF Customer Relations in past 4 weeks. I lodged a complaint in mid March and in early April they sent me an email to say that due to large volumes the complaint will take a bit longer to be looked at/replied.....now its 8 weeks +. Just wondering if the customer relations staff are all stood down and the dept closed so therefore they cannot reply to my email service request. Has anyone received a reply from QF Customer Relations in past 4 weeks? Thanks

 

[TheInsider]

Big numbers and the Manila teams aren't back to full operation yet. As the Hobart and NZ contact centre staff, who also do this work.

 

[Jean Prouvaire]

Hi All. Just wondering if any other readers have had replies from QF Customer Relations in past 4 weeks.

I requested an insurance letter beginning of April. Got a "Thank you for your patience as we continue to work through unprecedented volumes of customer requests" reply a week later. The letter arrived last week, so after about five weeks.