Qantas WORST CUSTOMER EXPERIENCE EVER!

[scaredeycat]

With any luck this mess will all be sorted out and the title of the thread can be changed...

 

[ozmille]

Hi ozmille,
My daughter's passport was issued in 2008. Austman posted a link to an article from a belgian newspaper in 2011:
400,000 Belgian passports are faulty

In a separate development it has emerged that 400,000 Belgian passports are unusable because a plastic leaf comes loose. The passports display a production fault.
The Foreign Ministry plans to replace the passports at no cost to the holder.
In recent months a number of Belgian travellers have experienced problems at border crossing across the world. The Foreign Ministry says that it is yet to receive a first claim for compensation from the holder of a faulty Belgian passport whose trip went up the spout.
​

Well, they will certainly get their first claim soon...

So there is actually a little bit of a silver lining once they get safely Down Under, as her old passport was up for renewal anyway next year you won't have to pay for the as her new passport will be valid for another 5 years.

I think my father must have had one of the faulty batch as he told me on Skype last night he had an issue with the plastic leaf, unfortunately he is a bit of a DIYer and tried to glue it back with superglue... Now the whole passport is stuck together. Parents...

 

[denysmorel]

Update: I arrived at the airport at 4:45 this morning, probably the first one to wait for the flight. Landed on time at 5:10 (good point for Qantas). At 5:30 I was becoming nervous. I couldn't reach my wife on the phone. At 6:00 most of the passengers were already leaving. At 6:30 I was talking with an immigration officer to find out what happened...
When suddenly I saw them! They just spent a long time in the queue for the lost luggage. 2 luggage missing. But one arrived, so there is hope.

And the most important is certainly that they are here with me and we can start our holidays!