Qantas to Remove Boarding Pass Printing from Kiosks

Port Power

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So Qantas save by not having these machines able to print Boarding Passes.

While I am au fait with OLCI, I don't like BP's on 'phones as after scanning I tend to lock the phone and stick it in my pocket. This has caused issues for on entry to the aircraft with me being unable to readily show the FA checking BPs. Paper BP's are so much simpler.

In fact while thinking about this I can see boarding being slowed dramatically by this, such as when the family of 5 front up at L1 loaded to the gills and scramble to show 5 screen shots to the FA.
What happens when disembarking a ship without Wi-Fi (or phone access until it hits the port)? There are some scenarios where it is not possible to check in on line, including remote locations. Trying to check in while in bus or taxi to the airport from the port, or once the family arrives at airport and has phone coverage, I can see as being very stressful.

Qantas would be further “enhancing” the airport experience to a nightmare situation!
 

dylarr

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Jetstar check-in kiosks use actual cardstock, same as the type used at the staffed counters, which is superior to the flimsy receipt paper stuff that Qantas kiosks use(used). Yet again Jetstar seems to offer the superior experience , which is crazy.
The JQ kiosks are a delight to use. Great UI/UX, fast and responsive.
 

drron

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What happens when disembarking a ship without Wi-Fi (or phone access until it hits the port)? There are some scenarios where it is not possible to check in on line, including remote locations. Trying to check in while in bus or taxi to the airport from the port, or once the family arrives at airport and has phone coverage, I can see as being very stressful.

Qantas would be further “enhancing” the airport experience to a nightmare situation!
Indeed happened to friends when the Cruise ended in Zanzibar. Ended up missing their plane and their paid J on QR became slumming it in Y. Yet their passports had the International vaccine certificate linked to them.
 

cbourl

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So they'll be forcing everyone to check in online or queue at the "service desk".
what Service Desk? It was meant to be for Business pax and Oneworld Elites, yet last year staff at Sydne yDomestic told me to write a letter to Joyce to protest closures of Service Desks. Less Staff = More Profits = Bigger Executive and CEO bonuses = World Class = Low Cost Carrier experience for consumerss on ground and on board....
 

cbourl

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What happens when disembarking a ship without Wi-Fi (or phone access until it hits the port)? There are some scenarios where it is not possible to check in on line, including remote locations. Trying to check in while in bus or taxi to the airport from the port, or once the family arrives at airport and has phone coverage, I can see as being very stressful.

Qantas would be further “enhancing” the airport experience to a nightmare situation!
QANTAS is already a nightmare experience years ago, let alone with this "Enhancement"
 

wotan

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And this is actually another area where an IT solution could save time effort and energy on both sides. Why on earth do they still require a BP, paper or otherwise, to make a claim. They surely already have a system that knows that you were on board their aircraft for a particular flight - security reasons alone suggest this is the case.
Of course it does and has but then it could not aggravate you by making you chase the points.
The company would have to upgrade it's systems to handle all these issues and that takes money away from the bosses. Much better to make you chase.
 

Cazwa

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Does Qantas not want customers? The oldies will struggle with this. You can't get through to them on the phone. Joyce is slowly destroying what was once a great airline. I'm done with Qantas after they cancelled our flight, and left us stranded overseas, and took months to get through on the phone. They totally lack any customer service, and the poor cabin crew are run off their feet.

It's only Singapore or Emirates Air for us now. Looking forward to trying Singers BC in August.
 

JohnPhelan

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The qtags "failing" has nothing to do with the technology and everything to do with the people in the bag room not doing their jobs properly.
It also has a lot to do with them being caught in the baggage conveyor machinery and being ripped off, leaving the system to have no idea where the bag should be sent!
 

TheInsider

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Does Qantas not want customers? The oldies will struggle with this. You can't get through to them on the phone. Joyce is slowly destroying what was once a great airline. I'm done with Qantas after they cancelled our flight, and left us stranded overseas, and took months to get through on the phone. They totally lack any customer service, and the poor cabin crew are run off their feet.

It's only Singapore or Emirates Air for us now. Looking forward to trying Singers BC in August.
Sorry, but what is your rant about?

This is about domestic bag tag machines. Nothing to do with international travel, let alone what ever issue you have from the past.
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It also has a lot to do with them being caught in the baggage conveyor machinery and being ripped off, leaving the system to have no idea where the bag should be sent!
Same thing happens with paper tags 🤷‍♂️
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Of course it does and has but then it could not aggravate you by making you chase the points.
The company would have to upgrade it's systems to handle all these issues and that takes money away from the bosses. Much better to make you chase.
Qantas doesn't need paper boarding passes if your flight has somehow been missed by the crediting of points. It's an online form. Nothing stops you taking a screenshot of the boarding pass.
 

TheInsider

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Anything else the customer should take upon themselves to do? Maybe we should load our own bags and dock the bridge. Lucky loser raffle (via the app, of course) gets to take it off so the flight can depart.
It's a boarding pass, majority of people already check-in on their phones. Like it or not, that's a fact.
 

glasszon

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Would you be able to check in online if a wheelchair is requested? It never allowed me when I travelled with elderly relatives previously.
 

RooFlyer

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It's a boarding pass, majority of people already check-in on their phones. Like it or not, that's a fact.

I always CIOL (but get a paper BP printed in the QP, as I loath those who fiddle with their phones at the boarding gate as don't want to join them). But this move irritates because its just another petty 'enhancement' - 'the passengers who use the kiosks can eat cake#' AND because its coupled with the abolition of service desks at the airports. "Oh, just ring up." How did that one go for the customers? Remember the phrase "full service airline" ?

# But only if the catering has been loaded.
 
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Zulu0929

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It's a boarding pass, majority of people already check-in on their phones. Like it or not, that's a fact.
Where do you get that stastic from?
As pointed out a few times in this thread, what about the older folks who do not have smart phones or a computer? They have done so much for the country over the decades and now leaving them behind in the digital world is unacceptable. While AJ was puffing out his chest earlier today about long haul sushine flights, he never once referred to the appalling service being provided to his FFs on the phone and how that will be resolved.
I too have moved on from QF after 32 years, to Virgin, a much better friendly service and who really needs a meal mid flight domestically!
 

mgswanston

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I have been a QF Plat FF for quite some time, but a little old school and check in online but prefer a paper boarding pass. It's fast at the gate, and I don't need to have my phone in hand with my briefcase and carry-on when boarding. I have noticed recently that QF send a number of nagging reminders to check in online starting about 36 hours from departure. Often the machines a the airport are 'unavailable' - maybe getting us ready.
 
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