Qantas to axe 850 jobs

[offshore171]

finalisation, will there be a gradual brain drain in the meantime?

A real chance of a huge loss of institutional knowledge

 

[downgraded]

This will just be “brilliant” for Qantas customers- NOT.

Maybe these global companies perhaps have the experience required to use these global IT systems? Just maybe? Built for Australian conditions may not be so relevant to an airline...

 

[Saab34]

That’s quite a bit, likely 20-25% of total head office staff.

A friend of mine was telling me the story that his airline outsourced flight planning or something to South Africa. He needed a change or something, and they had it ready in a few mins. Really highlights how far you can push the outsourcing envelope.

You come back in 10 years I bet all these A321XLR international flights will be operated by Asian based cabin crew.

 

[lovestotravel]

I thought when Joyce left, things like this would never happen.....

Got to hit those KPI's to get those bonuses.

 

[levelnine]

There's a good article in the AFR about the strategy. It's a two step process whereby Qantas gets the immediate benefit of outsourced/lower cost jobs while Accenture works on a longer term project of replacing those jobs entirely with AI, and they'll share the profits of those cost savings.

What is pretty funny is that they chose Accenture, which, as other commenters have noted, has bungled pretty much every other project it has run.

 

[Quickstatus]

Eventually they will outsource the pilots and cabin crew