Cancelled the first two of my bookings. No option to select any form of refund, it just went straight to being canceled. The booking were entirely working North America so perhaps that makes a difference? Will go ahead and cancel the rest but definitely prefer a cash refund to my CC for all.
So I just called Q to discuss how long the refund process would take as I wanted to use the points and taxes for a new Classic Reward booking even though the refund is 'in progress' - can be done via the Call Centre (also of note I was answered in < 1min).Just cancelled my flights for October 10 Madrid to Singapore online - the cancellation stated fees will be waived.
Just time to wait and see how long they take.
Two weeks later and MMB on the QF site still not showing the Refunded FF points from the November trip cancellation, and no indication of the Taxes refund on my CC card yet.
All cancelled now and none offered any choice or button to click indicating refund would be as a credit voucher. So expecting it all back on my CC.
Now we play the waiting game to see how long the points and cash refund takes.
Great news.Multiple bookings cancelled, QF and AA metal.
Awaiting points return and cash return.
Yep my bookings have disappeared from MMB, but no refund of points or $$ as yet, and No email confirmations etc either.
ISTR a quoted “10 business days” for it to happen.
Ta for that.I cancelled my Japan trips in January 2021 about 2 weeks back. I just did it in manage my booking by clicking cancel. All points were refunded to my account within 5 days, and I was definitely not charged any cancellation points. Still waiting for fees and taxes to be returned to my credit card.