Qantas Staff Incompetence - Ticketed 2 adults and not infant, leading to denied boarding

Check, check, check and check again.

I have 2 Air BNB's. I am CONSTANTLY amazed by the amount of people that book accommodation with me and then just completely vanish from all forms of communication. To the point of not answering any form of Comms so I can send entry instructions so they can actually GET INTO what they've booked.

It might just be me, but when I book something, ANYTHING, as a customer, I wanna know that it's all good and done and ready. And I'll print bloody everything. Phones fail, so do iPads, laptops and pretty much anything electronic.

It's called planning and preparation.
 
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I get the impression they were at the airport with their brother.

I don't get why we need more details. The op reported an issue and various people (including me) have commented the same has occurred to them but not as drastic as being denied boarding.

We do not need to judge. People should be able to vent, criticise and have an opinion that's different to mainstream opinion.
Whilst I agree with most of what you have said here, I would differ in opinion on one matter - the OP in their original post specifically asked for help, therefore making it more than the OP having a vent.

Quite a lot of the first few responses, I think, were of genuine concern and written with an intent to provide genuine help, in most cases, by seeking some additional information. Most likely everyone who read the OP probably had in their own mind a different set of circumstances that led up to the event and what followed subsequently because, primarily from the lack of information provided, and secondarily, from the responders own imagination. Therefore, legitimate questions were asked. The rest is history for everyone to read unfortunately.
 
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