Qantas rolls out Classic Plus Flight Rewards

[CaptJCool]

It really is an indictment on the reputation damage they've caused themselves.

I suspect we'll also be hearing about the missing toilets on these first few A321s for years, even after they're reconfigured.

Even the best PR machine can only get you so far when you score so many own goals.

That’ll be a long drop straight into Thin Air



Personally I prefer this Aussie style bathroom cause if they can put on a shower, they can can

 

[aikman]

That's what they have done since the screenshots were published. X0

Reminds me of the number one rule when booking error fares. Do not call the airline!

 

[mviy]

I suspect we'll also be hearing about the missing toilets on these first few A321s for years, even after they're reconfigured.

With nearly double the J seats it’s a shame there’s still just the one J toilet even after the reconfig.

 

[dairyfloss]

With nearly double the J seats it’s a shame there’s still just the one J toilet even after the reconfig.

There's also only 1 toilet on the domestically configured A330s, which have up to 28 J seats... It's noticeable there, but probably not a big issue on the 321s until they actually start flying longer haul with PJ changing etc hogging up the loos

 

[Youfah Mizzum]

It really is an indictment on the reputation damage they've caused themselves.

Like I mentioned up-thread, this is a classic example of the bad rap they get, and for good reason.

I can't think of a good reason (assuming this was a deliberate "mistake" they hoped to get away with) that they pursue these damaging practices. It's a profit building no-brainer that the more trust, satisfaction, customer service and reliability, et al we have in QF then the greater they'll become as our national airline.

 

[FlyingKangaroo]

It's a profit building no-brainer that the more trust, satisfaction, customer service and reliability, et al we have in QF then the greater they'll become as our national airline.

I think the current ethos of management is so antithetical to this and so engrained in their strategy that they are genuinely incapable of understanding this and realising that they could generate even more revenue and profit if they invested in those areas.

And by invest I mean investing in those areas, not in PR stunts and marketing campaigns pretending to.

 

[RooFlyer]

It's a profit building no-brainer that the more trust, satisfaction, customer service and reliability, et al we have in QF then the greater they'll become as our national airline.

That takes time. Most of the execs are in it for the short-term bonuses.

 

[aikman]

You guys are hard to please. $2.4B profit and record high share price and it's still not good enough?

Edit: Oh and over 60% market share.

 

[Supersonic Swinger]

Qantas tells us that this is not deliberate. They believe there is a system error, and are now investigating and working to resolve it.

They used the incorrect term. It is a system enhancement.

 

[Franky]

How do they know it's a small percentage of bookings for a problem they weren't aware of. Plus that doesn't even make sense. If the CR wasn't available to book, there was no booking. Or are they just saying that there was so few CR seats compared to total seats for sale, therefore its only a small percentage?

Good question, well asked….

 

[Berlin]

I think the current ethos of management is so antithetical to this and so engrained in their strategy that they are genuinely incapable of understanding this and realising that they could generate even more revenue and profit if they invested in those areas.

Agree 100%. A mindset only too common these days in most corporates, not only Qantas I might add.