Captain Halliday
Established Member
- Joined
- Jun 1, 2014
- Posts
- 4,379
I wonder whether this will make getting through to HBA more difficult?
Fewer staff there able to take calls perhaps.
Fewer staff there able to take calls perhaps.
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Exactly when was this "sincere" apology made to affected customers? I didn't get one.Just wondering what "We sincerely apologise to these customers" relates to. Is this an apology for: not reticketing my booking; for downgrading it from first to economy; for hours on hold; for hanging-up multiple times; for not calling back as promised; for not responding to any emails or web enquiries; or maybe for the implication I was lying throughout this prolonged and frustrating experience caused by Qantas incompetence. Perhaps the 80% reduction in ticketing issues recently is due to people like me 100% avoiding Qantas.
QF can't expected to know all of the customers they have screwed over (just like they apparently can't be expected to know when there has been involuntary changes to your itinerary).Exactly when was this "sincere" apology made to affected customers? I didn't get one.
Are you suggesting that the 20 or 30 agents who promised to either escalate my issue(s) or call me back (none of which happened) were not being honest and there are no records of my numerous and frequent interactions?QF can't expected to know all of the customers they have screwed over (just like they apparently can't be expected to know when there has been involuntary changes to your itinerary).
They are just providing a bucket of apologies and you help yourself to one if you have been affected.
I was just being facetious. I have a 20 year background in cyber security architecture and design. I’m still perplexed by some people’s willingness to share their identifiable data.
Good point.I would be interested to know if Qantas committed to an SLA/response time?
No response to mine either! I wonder how long it will take? It would be helpful to receive an acceptance message to know they have actually received our emails. Surely that wouldn't be too hard to set up?No response to my email sent at midday.
No response to mine either! I wonder how long it will take? It would be helpful to receive an acceptance message to know they have actually received our emails. Surely that wouldn't be too hard to set up?
Qantas does exactly that when you follow up on missing points from their “Qantas Mall” which one has to do in about every second case when nothing gets credited automatically.No response to mine either! I wonder how long it will take? It would be helpful to receive an acceptance message to know they have actually received our emails. Surely that wouldn't be too hard to set up?
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QF operated? or a partner flight? how far from departure are you?And for some reason one of my flights just got delayed 24 hours, to have me arrive after I need to be at a work conference... Have emailed the new mailbox but doesn't sound promising as it appears noone has had a response yet?
JAL, they moved one flight forward by a day and then about 30 min later the flight back was moved 5 min (not an issue) so it looks like JAL are doing some shuffling...QF operated? or a partner flight? how far from departure are you?
if QF operated it may be quicker to attempt to call for a resolution?
JAL, they moved one flight forward by a day and then about 30 min later the flight back was moved 5 min (not an issue) so it looks like JAL are doing some shuffling...
Called a few times, agents have zero idea how to fix and can't find any alternative flights (even though they pop up on Qantas multi-city and also awardnexus)
Don't think this is the issue, was booked on flight JL792 KIX-HNL which appears to have been cancelled on that Monday, flight back is HNL-NAG about a week later...JL marries segments - so if you have more than one JL flight they will be unable to change one without changing the others too.
Welcome to posting on AFF @Anni. Let us all know how you go?I feel like I have just read a biography of our life for the past month! Preparing an email now for our RTW flights in Sept - Nov. We are still waiting for our tickets to be reticketed and have had several flights disappear, some reappear, and others vanish!!! Fingers crossed we get some satisfaction. Thanks for this post, it's sadly very accurate.
That'll be a while then.I will not treat this company with respect until they stop treating their customers with total contempt.
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