Qantas process for reticketing a changed booking

[dbpremium]

I'm interested if anyone knows the process Qantas uses for reticketing a changed booking?

I made a booking in Feb 2026 which was a Classic Plus reward MEL-SIN-LHR and Returning LHR-DXB-MEL on a paid commercial codeshare fare with QF flight numbers. Recently I saw a sale fare online for LHR-SIN-SYD-MEL, so I phoned Qantas and asked to change the return leg from LHR-DXB-MEL to LHR-SIN-SYD-MEL. Done easily over the phone and actually received a refund for the slightly cheaper return fare. All good. But a few weeks have passed, and it has not been reticketed. I know I can phone and request reticketing (which I will do) but I'm really curious if anyone can explain the process for reticketing and why it sometimes happens automatically within a few minutes and sometimes takes up to 24 hours and sometimes doesn't happen at all? How long should one wait before it's safe to assume it's not going to happen?

 

[Quickstatus]

The booking gets sent to ticketing team. They can be a bit slow.
when is the return flight?

As this is a QF booking for QF flight you should be good if you can see your booking in your Manage My bookings using your ff number or 6 digit booking reference.

 

[dbpremium]

The booking gets sent to ticketing team. They can be a bit slow.
when is the return flight?

As this is a QF booking for QF flight you should be good if you can see your booking in your Manage My bookings using your ff number or 6 digit booking reference.

Return flight is in Sept 2026. The booking change is fine in manage booking. New seats selected. But if I email the itinerary to myself the old ticket details appear.

 

[henrus]

I'm interested if anyone knows the process Qantas uses for reticketing a changed booking?

Normally gets done quickly, I'd just call and ask if the booking is ticketed and if not ask for the updated ticket to be send to you.

 

[Quickstatus]

Return flight is in Sept 2026

The booking change is fine in manage booking.

MMB has the updated details, but you can call them to ask for ticketing. It is in the queue but not urgent enough to get ahead of someone who needs ticketing fast.

It wont make any difference before check-in, as your booking reference has the history of the booking including the change and refund.