Qantas Premium Call Centre

[robtemt]

I don't know how successful it will be, but I'm always fan of leaving feedback for exceptional individuals (be they exceptionally bad or exceptionally helpful.) Customer-care-feedback-form

I rarely call, but does QF ever do those post-call NPS surveys? In those anything less than 8 (if I recall correctly) looks bad on their monthly scorecards

I dealt with customer care already, and they assured me that they would appropriately manage the praise for the exceptional staff member, and the feedback for the less than helpful one.

 

[ksthommo]

Rang a few weeks back when our award booking flight connection time at DFW was whittled down to 50 minutes from 90 minutes due to an AA flight change between DEN/DFW. Lady on the other end (announced as the premium call line) said the 50 minute transit between domestic & international was legal and wouldn't request AA to change to an earlier flight.

Rang again yesterday and put in for a callback. Got a gentleman who put in the request for a flight change and it's happening, now have a 2 & 1/2 hour transit time, no need to be sweating on making the connection in Dallas. Not sure if he was from the so called premium call centre but service was over and above the previous experience.