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Did they offer you a free spring water ?Zero contact prior to my first flight in 327 days. No upgrade or recognition onboard. A belated welcome back email and phone call after I made contact with the VIP team with a query.
Underwhelming. But fine. Nothing has changed.
You state 'underwhelming' what were you expecting? the red carpet to be rolled out and a welcome back @kermatu. Most P1's I know have commented on the better service level and experience from the QF VIP team. The new team seems to be able to deal with flight changes, fee waivers and all the other cough that P1's come up with or dream up. Also as for your 'no upgrade' on this thread there have been very few reports of upgrades and from what I have read the upgrades seem to be on very low yield routes.Zero contact prior to my first flight in 327 days. No upgrade or recognition onboard. A belated welcome back email and phone call after I made contact with the VIP team with a query.
Underwhelming. But fine. Nothing has changed.
To date, I'd have to support the "underwhelming" description. I've no wish to criticise the VIP team. They've always been perfectly polite and friendly but as far as any tangible benefit, I'm struggling to find one.You state 'underwhelming' what were you expecting? the red carpet to be rolled out and a welcome back @kermatu. Most P1's I know have commented on the better service level and experience from the QF VIP team. The new team seems to be able to deal with flight changes, fee waivers and all the other cough that P1's come up with or dream up. Also as for your 'no upgrade' on this thread there have been very few reports of upgrades and from what I have read the upgrades seem to be on very low yield routes.
Personally I think QF want to keep as many P1s as they can, if you do not like the program you can vote with your wallet.
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What specific issues were you enquiring about?As a comment on the new P1 services, I've found that they are not a lot of help when enquiring about current COVID issues.
Obviously COVID is a tricky and fast moving situation but surely this is where a dedicated service should be able to excel? Every time I've enquired, they look at the same web pages I'm looking at and give me the same vague answers.
I discussed it today and was told that they simply refer PAX to the State Government websites as it changes so often, they don't want to give wrong advice. My thought is that if you're offering a premium service, you need to be on top of this stuff and you don't offer wrong advice because you are all over the latest information.
I'm fully capable of looking at websites. It becomes harder when I'm travelling and working with the little screen. It'd be nice to think that there's a P1 team out there who've got my back.
I've enquired about various issues. Generally related to borders and transiting through airports. Also lounge access.What specific issues were you enquiring about?
Late to reply, but I can see why they do that. Given even some state governments can't have their own call centres up to date/ accurate on the laws then what hope does Qantas have. Its between a minor annoyance they read what you can have in front of you or a major issue if say Victoria made your area a red zone and you were turned around and fined $4500I discussed it today and was told that they simply refer PAX to the State Government websites as it changes so often, they don't want to give wrong advice. My thought is that if you're offering a premium service, you need to be on top of this stuff and you don't offer wrong advice because you are all over the latest information.