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Personally I hope QF keep P1, standardize the benefits that are supposed to be offered and add in a few more eg. top tier in hotels, extra guest in the QF Lounges, especially International (both of these are benefits of BA's GGL). I'd also like P1 to have the ability to pre-book Spa appointments on the morning of departure after the F pax have been allocated bookings the previous day. A small thing, zero cost to QF but a really nice perk for P1. Some of those benefits already existing are extremely useful - Partner Platinum, the ability to request upgrades for family members at P1 priority, no assistance fees for using the call centres for bookings.
I don't think we will see any additional lounges and that's not personally a concern to me.
I wonder if that variability is intentional in that it allows QF to target a certain elite subset of P1 members and give them above and beyond as primus inter pares. Whereas 'regular' P1 members receive a lesser service that saves QF money while still being a marketing customer relations tool?
While I personally can't figure it out, I'm sure there's some good science behind it.
I have no doubt I'm at the very lower end of value as a P1. But there's been no attempt to even engage with me and see whether I'd be even more value over time. When I contrast that with some of the CLs I know who get far better service for no benefit to QF - it has a very negative effect and does make me question their rationale. So not a good marketing tool.
I will keep flying QF a lot - and they probably know that, so maybe as a lower level but likely regular flyer, why go the extra expense as you say.
My uninformed view is they should rationalise the CL and P1 into one tier, standardise / specify / define more of the benefits and above all apply them consistently. Would mean reducing numbers -- and if that meant raising the bar for reaching P1 and I would never qualify, so be it.
Of course, then I'd start complaining about WP....
I'd also like P1 to have the ability to pre-book Spa appointments on the morning of departure after the F pax have been allocated bookings the previous day. A small thing, zero cost to QF but a really nice perk for P1.
What a great idea. Generally I think QF should pay more attention to the small details of premium travel.
Speaking of spa bookings, if you sit in the F lounge and for some reason don't show up on time to your appointment then you're screwed, no one will remind you, regardless if you're P1 or fly F or whatever, they couldn't care less.
In contrast, I'm currently sitting in the JL F lounge and a staff member came to remind me I have a massage appointment. Although I was already 2 min late she was the one apologising to me!
It's just one of those small things...
I've never been reminded (or needed to). But was once sitting with a CL I knew purely by coincidence - she was travelling to NZ in J and was in business attire - 10 minutes before her spa appointment the F host came to her and invited her to the spa so she could 'maximise her spa time'. So it can happen. But in the finest traditions of QF, I'm sure that was a one-off.
Nice to hear there is an F host, I've never met one.
The only premium treatment ever got was in HKG where they always make sure to recognise P1s in the QF lounge regardless of the class of travel.
What I do ask for and it is sometimes a challenge is that my family (2 Adults + 3 children) can use FF points on the flights we need in the class we want. During holiday times this can be a big challenge however if it is capped to once every 12-24 months then, depending on the number of P1's (used to be around 3,000+), it should be manageable.
I have only read snippets of this thread. But I have recently booked a flight that will take me to P1 for the first time (in August). As part of my overall love of flying this is an important milestone for me.
I am based overseas so some of the events things will be meaningless to me, but I love QF and to be a top tier flyer makes me happy
And on 17th August I did that flight and finally made it.
Things worked out spectacularly - it was QF2 on the A380, I had a J ticket, but just for flair applied for and got upgraded to F
And to top it off, the pilot for my P1 flight was none other than JB747 - who came and congratulated me
Thanks JB, and thank you to the awesome cabin staff - absolutely fantastic
Is he dark and mysterious?
Imagining a Sean Connery look-a-like. (in a non-threatening way)
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And on 17th August I did that flight and finally made it.
Things worked out spectacularly - it was QF2 on the A380, I had a J ticket, but just for flair applied for and got upgraded to F
And to top it off, the pilot for my P1 flight was none other than JB747 - who came and congratulated me
Thanks JB, and thank you to the awesome cabin staff - absolutely fantastic
Congrats Juddles!
How did they know you were going to hit P1? did you tell them before the flight? If they did it off their own bat then that is quite impressive!
cmon0005, I have no idea if they can work out that sort of thing but in this case they had no chance - I strode onto that plane with possibly the biggest grin they have ever seen. As soon as I sat down and the flight attendant asked me what I would like to drink, I couldn't help myself and I explained that as I was hitting P1 on this flight it would just have to be champagne
To be honest, I didn't expect much of a reaction - I know that staff have so much to do, that things like this might not be on the top of their minds. But the reaction of the lady almost brought tears to my eyes, she clearly didn't just only understand what it meant to me, but she also showed true emotion in sharing my happiness, and thanked me for being such a loyal customer to Qantas. Her happiness for me was truly, truly wonderful. And she looked after me like a king. I have always been a huge supporter of Qantas, and the main reason for that is that I love their staff. This lady sealed that forever.