Qantas: 'one of the worst airlines in the free world'

[Melburnian1]

I think perhaps they may have a different concept of Loyalty to what it’s loyal customers have....

Oh dear. There's one of those apostrophes again. Pizza's anyone, as the A frames ask.

 

[Pushka]

Oh dear. There's one of those apostrophes again. Pizza's anyone, as the A frames ask.

My iPad types words I’ve never even heard of before. So a misplaced apostrophe works fine for me.

 

[Melburnian1]

... Qantas is just a business really, and I don't have a particular affinity for them over someone else because they are 'Aussie' (.....

It varies from trading day to trading day, but typically QF is only 50.5 or 51 per cent "Australian owned", as foreigners own almost half of the issued capital. The Qantas Sale Act prohibits them owning 51 per cent. So QF really isn't totally Australian owned, unlike some well known private (i.e. unlisted) companies that operate in other sectors.

It irks me that QF is so poor in so many of its aspects compared to other airlines such as SQ, yet many Australians seem to think Qantas is some sort of 'god.' Not in my book. A majority of Australians flying internationally choose foreign airlines even when QF is available on most of its routes.

 

[straitman]

It irks me that QF is so poor in so many of its aspects compared to other airlines such as SQ, yet many Australians seem to think Qantas is some sort of 'god.' Not in my book. A majority of Australians flying internationally choose foreign airlines even when QF is available on most of its routes.

Maybe I'm the odd one out however I personally dislike the robotic SQ service.

 

[Pushka]

Maybe I'm the odd one out however I personally dislike the robotic SQ service.

Well, they may be robotic but at least you know exactly what to expect. Isn’t that the formula the food chains use? Pretty much anywhere in the world a Big Mac will taste the same.

 

[Melburnian1]

Well, that may be robotic but at least you know exactly what to expect. Isn’t that the formula the food chains use? Pretty much anywhere in the world a Big Mac will taste the same.

To suggest SQ crew are all 'robotic' is not true, especially if one makes the effort to say 'thank you' sincerely to them, or even better, talk to them about the flight, their layover or other matters.

SQ consistently beats QF in various 'league tables.'

 

[DownunderDave]

In comparison to the new Melbourne domestic lounge and Brisbane domestic lounge Sydney is definitely in a sorry state and in need of a refresh!
A distinct lack of power points is a serious drawback and lack of seating at peak times can be an issue.
I understand Mr Joyce and his team have the Sydney domestic lounge on the radar for an upgrade.
I'd have to add that I'm yet to see Qantas implement the 1 carry on bag of no more than 7kg rule.
Having been delayed by a total of 6 hours over 5 flights and none due to weather conditions. I'm sick of the selfishness of travellers who think it's their right to delay fellow travelers by abusing the rules, struggling to wedge their overweight bag in the overhead stowage and then their 2nd bag consuming valuable space and denying others the ability to stow their 1 bag.
I ALWAYS check my bag in and it doesn't usually take too long to retrieve at the other end. How precious is people's time to save a few minutes at the other end???

 

[MEL_Traveller]

[Joyce]...gets away with too much because people are afraid to criticise him for fear of being labelled a homophobe. His talk far exceeds his walk.

I probably disagree with this. People don't criticise because he is making a lot of money.

 

[lacuska1]

there is no excuse that the lounge in Sydney is filthy-people use these facilities so it should be maintained properly-what is the cleaning staff doing-instead of those old dragons who stand at the entrance they should give them a broom or vacuum cleaner and do some sort of job so the lounge would be acceptable-too much lazy cows working there who doing nothing except bleating something!

 

[Pushka]

To suggest SQ crew are all 'robotic' is not true, especially if one makes the effort to say 'thank you' sincerely to them, or even better, talk to them about the flight, their layover or other matters.

SQ consistently beats QF in various 'league tables.'

I didn’t say they were robotic. I haven’t flown with SQ in years. I did say that such behaviour usually means consistent performance.

 

[lacuska1]

for sure --first and business class-there is no comparison between those arab and asian carriers and Qf-for the same price or less you get a much better service if you fly with SQ-QR-EK-EY -CX-to name a few....

 

[ozfflyer]

there's nothing special about Qantas. They haven't had a major crash since SEP 1999 I think it was when they crashed in Bangkok & ended up on golf course & wrote off aircraft, although they did get it repaired in China, so they could claim they didn't actually lose an aircraft. I'd much rather fly the other Australian flag carrier Virgin Australia, who have a much better frequent flyer programme as well, at least for OZ/USA flights.

 

[straitman]

To suggest SQ crew are all 'robotic' is not true, especially if one makes the effort to say 'thank you' sincerely to them, or even better, talk to them about the flight, their layover or other matters.

SQ consistently beats QF in various 'league tables.'

I cannot agree with that particularly after my recent SQ flight from SQ-MEL.

I talked at length with the CSM (or what ever they call him) and he agreed with me as that’s how they are trained. Only a few experienced members actually break out from that.

Also the ‘SQ girl’ and their training were part of the studies for my masters degree in Aviation Management. I don’t like the way they do it but it is one of the keys to their success.

Also(again) several of my friends who flew for CX said exactly the same about the CX cabin crew. You could only talk to them in a very narrow band of language. After that you get blank looks.

 

[GoldCanyon340]

Maybe I'm the odd one out however I personally dislike the robotic SQ service.

With EK and CX a close second, for the service aspect at least IMO.

 

[drron]

Well after yesterday's flights with QF I am more prepared to agree with the title of the thread.

I agree also that if you actually talk to SQ FAs they are not robotic or perfunctory but very personable.

And I disagree that people don't criticise Joyce because he is making lots of money.That is only the shareholders.I criticise him because he is making lots of money by screwing staff and passengers.I have gone from using QF all the time when leaving Australia in the early years of this century to never using them Internationally.I would if flying to NZ but only because AA awards to NZ are such good value.

 

[straitman]

Just for perspective. My comments are not pro Qantas but more anti the others that I mentioned.

For me, after 50+ years in aviation, flying somewhere on an airliner is a chore and I don’t look forward to doing it. I will fly with most airlines except a few that myself and some others in the industry feel are unsafe.

 

[blaz]

Here is a prime example of somebody who expects perfection and is all too aware of anything less. The food and service on these late night departures are often less than optimum ,especially when the airline hopes(and probably expects) their clientele have already eaten and are looking forward to sleep...this is particularly true of Qantas and quite a few other airlines where wages are much higher than asian airlines. It seems that even those in first class are treated with aussie egalitarianism. But it seems that this flyer got quite the bargain, so I am not overly sympathetic .

 

[Spongbob]

there is no excuse that the lounge in Sydney is filthy-people use these facilities so it should be maintained properly-what is the cleaning staff doing-instead of those old dragons who stand at the entrance they should give them a broom or vacuum cleaner and do some sort of job so the lounge would be acceptable-too much lazy cows working there who doing nothing except bleating something!

Or this method could be introduced for pax: each 15 minutes used by a pax to help clean the lounge they earn 1 status credit.

 

[Ghost Flyer]

This guy has way too much time on his hands, (although not enough to correct his spelling/grammar) and way too much space on his SD card!

 

[JohnK]

Maybe I'm the odd one out however I personally dislike the robotic SQ service.

You're not the odd one out.