Qantas mischarged me AUD772 rediculously!

[yongkang]

I was charged AUD772 by Qantas from my credit card without any reason. I got a message showing Qantas charge me 772 on 15 June. I DID NOT buy/redeem anything from Qantas around that day.

I called the Bank and was told they can't do anything before the statement issued. And the bank suggested me to contact Qantas. So, I called Qantas FFP line and was given a number to call Qantas Finance. However, there is no one answer the call and got the voice message advised to send an email to [email protected] . Sent the email, so far there is no responses at all.

Anyone has any experiences or suggestions? What is the best way to get my money back? Can I ask for double or triple refund? Should I report to media as a news? Thanks in advance!

 

[AndyGoodyear]

I was charged AUD772 by Qantas from my credit card without any reason. I got a message showing Qantas charge me 772 on 15 June. I DID NOT buy/redeem anything from Qantas around that day.

I called the Bank and was told they can't do anything before the statement issued. And the bank suggested me to contact Qantas. So, I called Qantas FFP line and was given a number to call Qantas Finance. However, there is no one answer the call and got the voice message advised to send an email to [email protected] . Sent the email, so far there is no responses at all.

Ok, first off you need to find out the actual situation here.

Have Qantas stored your credit card details and charged without your permission? Or have your credit card details been skimmed/stolen and someone has used your card to book flights? Before you jump to any conclusions - make sure you get hold of Qantas to find out who/when the booking is for and if it is in your name. In the meantime, you may want to put a hold on your credit card anyway.

When did you send the email?

In terms of your credit card company - if there is an un-authorised transaction, I'm sure they have to act quicker than waiting for you next statement.

Anyone has any experiences or suggestions? What is the best way to get my money back? Can I ask for double or triple refund? Should I report to media as a news? Thanks in advance!

I'm not sure if this last bit is a joke or not. If you ask for a double of triple refund you are going to get nowhere - yes it's frustrating if your details have been used incorrectly but not sure how this warrants $772 or $1544 extra back.

I also do not think this is something for the news. Peoples credit cards get stolen/skimmed all the time - and at this moment you have no facts and do not even know who is at fault and what has happened apart from your card being debited.

Let us know how you get on.

 

[samh004]

Considering an 8 year old on Facebook made the news... you could try use the media for extra leverage.

When was your last Qantas flight, do you have any upcoming bookings, has your partner booked something, etc?

 

[Aussie_flyer]

oh yes, straight to A Current Affair and demand your triple refund.

 

[ftm]

Initiate the chargeback, which should be possible before the statement is issued. You should then be out of pocket.

I wouldn't have thought this case would warrant any sort of compensation, so the request for double etc is a bit moot.

 

[oz_mark]

I was charged AUD772 by Qantas from my credit card without any reason. I got a message showing Qantas charge me 772 on 15 June. I DID NOT buy/redeem anything from Qantas around that day.

Did you receive anything from Qantas? The one time I got a random charge from Qantas, they also sent me an invoice. That had a reference number, and I ran Qantas sales, and they were able to sort it out (at least from a refund point of view. Not sure they ever worked out why they sent me the charge!)

 

[moa999]

Would also be suspicious that this might be a scam/virus email from a fake address - asking you to click here, or view a pdf.zip attachment.

Did the booking NAME you?

 

[Kef]

Raise the charge as a dispute with your bank.
Don't expect anything its not warranted mistakes happen.
Another possibility is your card has been skimmed.
Two years ago we found a $3k British Airways charge on our card, ,disputed it with our credit card company, our credit card company informed us our card number was used somewhere in Europe and we at the time were in Australia the amount was reversed as our credit card number had been skimmed. This did not warrant us requesting compensation from British Airways, or media attention or a triple refund.

 

[Kef]

Would also be suspicious that this might be a scam/virus email from a fake address - asking you to click here, or view a pdf.zip attachment.

Did the booking NAME you?

Yes has crossed my mind too..

 

[yongkang]

Thanks for your responses! I don't receive anything from Qantas. I don't think the card was stolen or skimmed or used by my wife as I kept the card with me all the time. I redeemed a flight, but that's end of June. And there were 4 QF flights and two CX flights before that date, but all flights paid from my corporate credit card and the amount didn't match the airfares.

I don't want to waste much time on that. Qantas can't charge me without any authorization. If there's compensation, that's great. What I really want is to have Qantas to refund my money ASAP. I will wait few more days to see if Qantas Finance respond as the email was sent only two days ago. And I will ask the bank to dispute the charge within few days after the statement issued.

I recall there is some computer system issue around that date. But I could not find that news any more. Anyone recall there was a computer system glitch around June 15? It may lead to the mischarge to my credit card.

 

[yongkang]

Would also be suspicious that this might be a scam/virus email from a fake address - asking you to click here, or view a pdf.zip attachment.

Did the booking NAME you?

The email is from the bank not scam/virus. The charge already appeared from the bank online. There is no other bookings related to 772 charge. I have other bookings but paid with different card and the amount doesn't match.

 

[Hvr]

Thanks for your responses! I don't receive anything from Qantas. I don't think the card was stolen or skimmed or used by my wife as I kept the card with me all the time. I redeemed a flight, but that's end of June. And there were 4 QF flights and two CX flights before that date, but all flights paid from my corporate credit card and the amount didn't match the airfares.

I don't want to waste much time on that. Qantas can't charge me without any authorization. If there's compensation, that's great. What I really want is to have Qantas to refund my money ASAP. I will wait few more days to see if Qantas Finance respond as the email was sent only two days ago. And I will ask the bank to dispute the charge within few days after the statement issued.

I recall there is some computer system issue around that date. But I could not find that news any more. Anyone recall there was a computer system glitch around June 15? It may lead to the mischarge to my credit card.

You haven't spoken to your bank yet?

If not ring them right now! Don't bother with the merchant, your responsibility is to notify your bank immediately there is a suspicious transaction.

The bank will follow it up and refund your account if warranted.

Again ring your bank now!!

 

[Kef]

Mate, its been a month since you have had an unauthorised payment made on your credit card, your complaining about it on a public forum. Your abusing Qantas yet you have not done the basics,
like dispute the charge with your credit card company.

Stop looking for compensation and going to the media, which seems the thing to do these days as soon as something goes wrong??

Fix your problem because at the moment its your problem not Qantas's yours alone to fix with the help of your bank.

 

[NoName]

I had the same thing happen to me around 5 or 6 years ago. I rang Qantas to confirm that I had not made any purchases with that card on the relevant date and that I had no flight bookings made. I can't recal whether Qantas reversed the transaction or whether I disputed it through my bank but I received a refund. I would imagine you will have no issues getting the money back either.

 

[yongkang]

You haven't spoken to your bank yet?

If not ring them right now! Don't bother with the merchant, your responsibility is to notify your bank immediately there is a suspicious transaction.

The bank will follow it up and refund your account if warranted.

Again ring your bank now!!

Thanks. I actually called the bank when i got the message that day. For some reason, the bank has to dispute the charge with qantas after the statement issued.

 

[OATEK]

I had an AirLingus charge turn up a couple of years ago. My card details had been skimmed in Australia and used in Europe to buy a ticket. Got the money back from Westpac no problems, but always wondered if the scammer got their trip or not. But definitely the first step is to ring the bank and raise a query through them.

 

[oz_mark]

Thanks for your responses! I don't receive anything from Qantas. I don't think the card was stolen or skimmed or used by my wife as I kept the card with me all the time. I redeemed a flight, but that's end of June. And there were 4 QF flights and two CX flights before that date, but all flights paid from my corporate credit card and the amount didn't match the airfares.

I don't want to waste much time on that. Qantas can't charge me without any authorization. If there's compensation, that's great. What I really want is to have Qantas to refund my money ASAP. I will wait few more days to see if Qantas Finance respond as the email was sent only two days ago. And I will ask the bank to dispute the charge within few days after the statement issued.

I recall there is some computer system issue around that date. But I could not find that news any more. Anyone recall there was a computer system glitch around June 15? It may lead to the mischarge to my credit card.

If you don't hear back from Qantas, then you should dispute it with the bank. Try ringing the bank again - a different operator may look at it in a different way.

Alternatively, your statement is not likely to be far away now, so if you need to wait for the statement, it must be coming soon...

 

[yongkang]

Mate, its been a month since you have had an unauthorised payment made on your credit card, your complaining about it on a public forum. Your abusing Qantas yet you have not done the basics,
like dispute the charge with your credit card company.

Stop looking for compensation and going to the media, which seems the thing to do these days as soon as something goes wrong??

Fix your problem because at the moment its your problem not Qantas's yours alone to fix with the help of your bank.

Thanks! The charge occurred on the 1st day of my statement circle. The bank can only tell me it is a Qantas charge. I am also pretty sure the bank can get the money back from Qantas. I still think only Qantas can figure it out who actually used my credit card.

 

[yongkang]

It looks this happened always. I noticed a few other guys encountered the same before. I am going to call the bank again to see if anything they can do before my statement coming in 15 Jul. Thanks again for all your reply.

 

[drewbles]

Banks simply have to wait for a charge to 'hit' your account before they can initiate a chargeback.

It may have been listed as 'AUTHORISATION ONLY' in which case they cannot do anything until it does 'hit'.

There is zero truth in a bank waiting for a statement to issue (perhaps Amex is different, but definitely no other bank i've dealt with).

I've initiated several chargebacks; some banks want you to fill in a form and send it back, others just over the phone. Regardless, i'd not be bothering with QF. When you initiate a chargeback, the onus is on QF to prove the transaction is legitimate. The card issuer will ask QF for proof of authorisation of the charge, and if they cannot or it is evident that you did not authorise it, QF will have no leg to stand on.

It's a very established process that works well. It can just take time (my chargebacks have pretty much credited the amount back to my card under the proviso that if the charge is found to be legitimate, it will simply be re-applied to my account when the investigation is complete).