Ciao All!
Had an interesting run-in with staff at the Qantas LAX lounge a few nights ago, hoping to get some advice. Travelling with my family (I'm QF Gold) + a work colleague who is a Qantas Club member.
Flew in from MEL on QF95, arriving LAX at 18.10, then connecting to JFK on QF4784 (which is an AA codeshare) at 22.20. Had around 2 hours of time after clearing immigration and checking in for the LAX-JFK flight. Then decided to go back to TBIT (it's connected after security now, yay!) to go to the Qantas Lounge.
I was allowed in fine, but my colleague was denied entry. Staff said that, as per QC eligibility rules, he could only gain access if the next flight was a QF flight, but his flight was an AA flight. My understanding seems to be different. Based on the rules:
"Each time your next onward flight that day is on a Qantas or Jetstar flight number you will have access to...",
This seems to me that this is pretty cut and dry. Given how many codeshares with AA there are to various domestic locations in the US from LAX, I would have thought staff at the Qantas lounge would be aware of this? Anyway, colleague ended up going to the AA lounge in T4 with no fuss. Personally, this still seems like a bad solution because the Qantas lounge in TBIT is far better than the AA lounge in T4, not to mention AA are extremely stingy with kids as guests whereas QF are quite generous.
Anyone have any experience? Were we just unlucky with the person we talked to at the reception?
Cheers!
Had an interesting run-in with staff at the Qantas LAX lounge a few nights ago, hoping to get some advice. Travelling with my family (I'm QF Gold) + a work colleague who is a Qantas Club member.
Flew in from MEL on QF95, arriving LAX at 18.10, then connecting to JFK on QF4784 (which is an AA codeshare) at 22.20. Had around 2 hours of time after clearing immigration and checking in for the LAX-JFK flight. Then decided to go back to TBIT (it's connected after security now, yay!) to go to the Qantas Lounge.
I was allowed in fine, but my colleague was denied entry. Staff said that, as per QC eligibility rules, he could only gain access if the next flight was a QF flight, but his flight was an AA flight. My understanding seems to be different. Based on the rules:
"Each time your next onward flight that day is on a Qantas or Jetstar flight number you will have access to...",
This seems to me that this is pretty cut and dry. Given how many codeshares with AA there are to various domestic locations in the US from LAX, I would have thought staff at the Qantas lounge would be aware of this? Anyway, colleague ended up going to the AA lounge in T4 with no fuss. Personally, this still seems like a bad solution because the Qantas lounge in TBIT is far better than the AA lounge in T4, not to mention AA are extremely stingy with kids as guests whereas QF are quite generous.
Anyone have any experience? Were we just unlucky with the person we talked to at the reception?
Cheers!
