First time poster and recent member, long-time frequent flyer.
Had an interesting experience on the weekend and wondering if anyone else has found this problem, or if I'm just a complete fluke.
On the spur of the moment decided to take the SO on a 2 days shopping trip to singapore on Friday (easter weekend) we booked the tickets at lunch time (QF31) to depart at 17:50, obviously had the choice of QF005 but preferred the A380 flight.
Arrived at the airport at 14:30 (early enough for a relaxed lunch at the FCL). The first question at check-in was an ominous , "had we been contacted?". Apparently the flight had been delayed till 22:00, giving us a nice 7.5 hour wait at the airport. I enquired when they knew this given that we had only just purchased the tickets and apparently it was because of the 380 landing gear problem *days* earlier. We didn't get a notification as they were all sent our many hours before we booked the ticket.
I was ticked off because we could have (at that stage) booked seats on QF005 which took off a earlier and on-time but at check-in they didn't have seats.
7.5 hours at the FCL ain't that bad but for a 2 day trip it was annoying to spend 7.5 hours of it waiting, only to then arrive at the hotel at an ugly 4am (not 10pm).
My point, if Qantas knew the plane was delayed *before* they sold the ticket, why doesn't the system show this at booking and is it really possible that if you book the ticket after the notifications have been sent, nothing flags in the system to tell you.
Had an interesting experience on the weekend and wondering if anyone else has found this problem, or if I'm just a complete fluke.
On the spur of the moment decided to take the SO on a 2 days shopping trip to singapore on Friday (easter weekend) we booked the tickets at lunch time (QF31) to depart at 17:50, obviously had the choice of QF005 but preferred the A380 flight.
Arrived at the airport at 14:30 (early enough for a relaxed lunch at the FCL). The first question at check-in was an ominous , "had we been contacted?". Apparently the flight had been delayed till 22:00, giving us a nice 7.5 hour wait at the airport. I enquired when they knew this given that we had only just purchased the tickets and apparently it was because of the 380 landing gear problem *days* earlier. We didn't get a notification as they were all sent our many hours before we booked the ticket.
I was ticked off because we could have (at that stage) booked seats on QF005 which took off a earlier and on-time but at check-in they didn't have seats.
7.5 hours at the FCL ain't that bad but for a 2 day trip it was annoying to spend 7.5 hours of it waiting, only to then arrive at the hotel at an ugly 4am (not 10pm).
My point, if Qantas knew the plane was delayed *before* they sold the ticket, why doesn't the system show this at booking and is it really possible that if you book the ticket after the notifications have been sent, nothing flags in the system to tell you.
