Qantas is sorry (again)

[Brucetiki]

I'm hopeful that Qantas can improve it's service and reputation with customer and employees. Currently with the repatriation flights going ahead it's a good start in mending the reputation and will overshadow lots of what is happening currently in the courtrooms.

For those who can remember Vodafone went through a Vodafail phase in 2010 when their networks and nationwide drop outs in Australia. Vodafail article for reference. I worked as a retail assistant at Vodafone during this time and it was brutal having waves of customers coming in and abusing you. It took years to repairs this and it will be the same for Qantas.

What will need to happen and is probably happening in the background is quick wins, short-term and long-term goals to repair Qantas's reputation. This will however need to be balanced with competing strains such as maximized profits.

Have Vodafone recovered from this?

I was with 3 when Vodafone acquired them, so I got caught up in Vodafail, and I'm still reluctant to return to them (and I left them in 2013). Having said that, I was on Vodafone's wholesale network for a couple of months in 2021 (through iiNet). While I didn't have any issues, if I knew iiNet used Vodafone's wholesale network I wouldn't have touched them.

 

[KSC]

Have Vodafone recovered from this?

I was with 3 when Vodafone acquired them, so I got caught up in Vodafail, and I'm still reluctant to return to them (and I left them in 2013). Having said that, I was on Vodafone's wholesale network for a couple of months in 2021 (through iiNet). While I didn't have any issues, if I knew iiNet used Vodafone's wholesale network I wouldn't have touched them.

Yes they have recovered both reputation, financially and network quality (still don’t have the expansive regional coverage of Telstra).
They are great to use for their international roaming deals.

 

[straitman]

Pre covid I had a sneaky suspicion that consolidation occurred because of light loads not just weather

We had it on Monday from LST-MEL.

Our 717 service (that was lightly booked) was pushed back an hour to replace a Dash 8 flight that was cancelled.
Interesting that they used the highly unreliable 717 as a service recovery aircraft. Incidentally it was then another hour late.

 

[Quickstatus]

but when its a route with a flight every 15mins its not typically that disruptive

Assuming they will put the passenger on the 15min later flight. Non technical/weather consolidation often involves waiting extra hour or so.

 

[JohnK]

Have you tried getting your credit card provider to reverse the charges?

I did give AirAsia 4 months to refund.

I now have refund on Virgin Money credit card but that could be AirAsia refunding not chargeback. Still waiting on ANZ. Slow.

 

[anat0l]

And there is the Airline Customer Advocate but
I escalated a complaint regarding Qantas to the Airline Customer Advocate. I contacted them multiple times via email with nil result. I tried calling their listed phone number multiple times but it was never connected.
I since found out that that are funded by the airlines so there is a conflict of interest there.
I was forced to give up on the complaint as I wasn't achieving anything & it was mentally exhausting & stressful for me.

I wonder if it's worth trying the other ACA, viz. A Current Affair?

We rail on the media so much for being rubbish, though I guess even a garbage truck can be useful in taking down a brick wall (i.e. they usually listen).

 

[marki]

ACA wouldn't be able to do anything with an Air Asia issue.

Not any other foreign airline. I guess

 

[CMA222]

This may have been posted elsewhere but supporting Choice by answering the survey and offering to be contacted is a small contribution we can make to getting Passengers some rights:

Fairer travel | CHOICE

Right now, the government is considering options to improve the aviation industry – which means that together, we have the opportunity to share our stories and help make air travel fairer. Have your say now.

action.choice.com.au

 

[marki]

I will consider flying Qantas again when they stop <airing views I believe are not related to flying>.

I may have pushed the envelope but it really puts me off flying in Australia. On Australian metal.

 

[wanderer_au]

As someone who has had to sit through many Senate Estimates committee hearings in a previous job, I found that off topic ill informed questions from the pollies was to be expected. They love to grand stand and express gripes beyond the terms and chair rarely reigns them in even when running hours over schedule.

Please excuse me if I've misinterpreted the point (after all, the hearings were a month ago!) and tbh I've not been on AFF for quite a while, and this is my first post for some time. But just personally, I thought that grilling by Sen McKenzie of Goyder, Hudson and Finch in late September was fantastic. I thought the general counsel's behaviour was poor and not in the interest of his employer (or himself). I was on the Senate Estimates witness list last week (late Oct) and have been in my current role many times. The approach I recommend is to avoid talking back to the Chair, or any other Senators examining you. Personally, I seek to oblige, humbly and respectfully, on their terms. QF stepped into the arena backing Yes and the PM so closely in the referendum and so became a player like any other, and so QF have paid the reputational price. I'm sure Ms Hudson has learnt an important lesson as a new CEO.

 

[Must...Fly!]

Please excuse me if I've misinterpreted the point (after all, the hearings were a month ago!) and tbh I've not been on AFF for quite a while, and this is my first post for some time. But just personally, I thought that grilling by Sen McKenzie of Goyder, Hudson and Finch in late September was fantastic. I thought the general counsel's behaviour was poor and not in the interest of his employer (or himself). I was on the Senate Estimates witness list last week (late Oct) and have been in my current role many times. The approach I recommend is to avoid talking back to the Chair, or any other Senators examining you. Personally, I seek to oblige, humbly and respectfully, on their terms. QF stepped into the arena backing Yes and the PM so closely in the referendum and so became a player like any other, and so QF have paid the reputational price. I'm sure Ms Hudson has learnt an important lesson as a new CEO.

Your avatar is priceless!

 

[anat0l]

Please excuse me if I've misinterpreted the point (after all, the hearings were a month ago!) and tbh I've not been on AFF for quite a while, and this is my first post for some time. But just personally, I thought that grilling by Sen McKenzie of Goyder, Hudson and Finch in late September was fantastic. I thought the general counsel's behaviour was poor and not in the interest of his employer (or himself). I was on the Senate Estimates witness list last week (late Oct) and have been in my current role many times. The approach I recommend is to avoid talking back to the Chair, or any other Senators examining you. Personally, I seek to oblige, humbly and respectfully, on their terms. QF stepped into the arena backing Yes and the PM so closely in the referendum and so became a player like any other, and so QF have paid the reputational price. I'm sure Ms Hudson has learnt an important lesson as a new CEO.

Interesting approach.

They way I'd imagine a Senate enquiry is that it is a case of mutual disrespect. The Senators doing the grilling clearly have their agenda and do not respect the accused sitting opposite them, and the accused similarly have little confidence in the Senate panel providing any good faith terms of engagement and thus react accordingly.

If a summonee basically told a Senator to go to hell, there'd be nearly no consequence. That would get you jail time for contempt of court if you did the same thing to a judge.

Basically a hotbed of contempt running along both sides, which is why I really wonder what usefulness comes of these enquiries except possibly some answers.

 

[RooFlyer]

Basically a hotbed of contempt running along both sides, which is why I really wonder what usefulness comes of these enquiries except possibly some answers.

In this case, we got the ACCC monitoring of airline performance re-instated, so a win there.

 

[wanderer_au]

Interesting approach.

They way I'd imagine a Senate enquiry is that it is a case of mutual disrespect. The Senators doing the grilling clearly have their agenda and do not respect the accused sitting opposite them, and the accused similarly have little confidence in the Senate panel providing any good faith terms of engagement and thus react accordingly.

If a summonee basically told a Senator to go to hell, there'd be nearly no consequence. That would get you jail time for contempt of court if you did the same thing to a judge.

Basically a hotbed of contempt running along both sides, which is why I really wonder what usefulness comes of these enquiries except possibly some answers.

Parliament is like a court on steroi_s. You do not cross members of parliament in a hearing like this (back in the electorate it's fine). If you ever appear in such a hearing, I would *strongly* urge you not to tell a Senator to go to hell. They have the power to send you to gaol in the most extreme circumstances (and Bridget McKenzie was pointing that out, vis-a-vis Alan Joyce, a while ago). Mr Finch was playing with fire that day, which is why my profile pic of Ms Hudson's glare is delicious. She knows it.

 

[AustraliaPoochie]

Although, that said, Members have Parliamentary Privilege, in the sense that they can "say" some things, between the benches of the chambers to the opposition, or opposition to the govt bench, and the speaker can reprimand them, but after that, or they "sincererely" apologize to the speaker, or the go out of the chamber for an exclusion time that is it, they get away "scott" free.
---
Section 94A, a disorderly member of parliament can be asked to leave the chamber for a set time.

 

[_TheTraveller_]

Yes they have recovered both reputation, financially and network quality (still don’t have the expansive regional coverage of Telstra).
They are great to use for their international roaming deals.

Whilst I don't think QF's situation was as bad as Vodafone, Vodafone has destroyed their reputation in the eyes of my family and friends. I would never touch Vodafone unless there was some exceptional reason to do so.

 

[bcworld]

Whilst I don't think QF's situation was as bad as Vodafone, Vodafone has destroyed their reputation in the eyes of my family and friends. I would never touch Vodafone unless there was some exceptional reason to do so.

That's exactly how I feel about Qantas!

 

[straitman]

Whilst I don't think QF's situation was as bad as Vodafone, Vodafone has destroyed their reputation in the eyes of my family and friends. I would never touch Vodafone unless there was some exceptional reason to do so.

I agree re Qantas however sometimes it’s necessary to use them.