Qantas hotel refund

Status
Not open for further replies.

jetcam

Member
Joined
Jun 25, 2015
Posts
172
I'm about to cancel some hotels booked on Qantas Hotels, which were booked at a fully refundable rate. They have offered a 1,000 point sweetener if I just opt for a credit voucher. I've already churned the CC i booked it with so this seems like a sensible option and i'm going to book something the voucher quite soon anyway. However, the Ts and Cs of the credit voucher seem contradictory. The first part says:

++If you cancel a booking that was paid for with a credit voucher, a replacement credit voucher will be issued for the refundable amount.

Then a bit further down it says:

+Vouchers issued by Qantas are not exchangeable or redeemable for cash or other goods or services. Vouchers can only be used once and any unused portion of a voucher will be forfeited. The value of the voucher will not be refunded and no replacement voucher will be issued when canceling a booking.


My concern is that if I have to cancel again I wont receive another credit voucher and will do my $.

Anyone have an interpretation of this?
 
I'm about to cancel some hotels booked on Qantas Hotels, which were booked at a fully refundable rate. They have offered a 1,000 point sweetener if I just opt for a credit voucher. I've already churned the CC i booked it with so this seems like a sensible option and i'm going to book something the voucher quite soon anyway. However, the Ts and Cs of the credit voucher seem contradictory. The first part says:

++If you cancel a booking that was paid for with a credit voucher, a replacement credit voucher will be issued for the refundable amount.

Then a bit further down it says:

+Vouchers issued by Qantas are not exchangeable or redeemable for cash or other goods or services. Vouchers can only be used once and any unused portion of a voucher will be forfeited. The value of the voucher will not be refunded and no replacement voucher will be issued when canceling a booking.


My concern is that if I have to cancel again I wont receive another credit voucher and will do my $.

Anyone have an interpretation of this?
My interpretation is the initial used voucher will not be replaced. You will be issued a new voucher if you have to cancel the next booking (but only if that booking is a refundable booking).

I had to cancel three hotel reservations, all non refundable, but Qantas still gave me credit vouchers as well as the 1000 points for each.
 
Read our AFF credit card guides and start earning more points now.

AFF Supporters can remove this and all advertisements

I'm about to cancel some hotels booked on Qantas Hotels, which were booked at a fully refundable rate. They have offered a 1,000 point sweetener if I just opt for a credit voucher.
I decided to opt for the credit voucher (around $20 given that it was only a deposit) + 1000 points...

Extract of the important information accompanying the email:
If you cancel a booking that was paid for with a credit voucher, a replacement credit voucher will be issued for the refundable amount.
 
Status
Not open for further replies.

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and unlock insider tips, exclusive deals, and global meetups with 65,000+ frequent flyers.

AFF members can also access our Frequent Flyer Training courses, and upgrade to Fast-track your way to expert traveller status and unlock even more exclusive discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.
Back
Top