Qantas forcing everyone to use self-service check-in kiosks in AKL

[jastel]

Just came back from Singapore and ordered fast food at the counter with cash several times.
Also every other country I visited on the trip.
Once or twice the staff member came out and did it but I NEVER used the screen.
Isnt it easier for the staff member to stay behind the counter and take my order?
I just act dumb and they take the order and money.
Never been refused anywhere.

A couple of 7/11 type stores tried the card only thing, I just apologise and left the stuff on the counter and start walking out, they all called me back and took my cash.

I get that phone tapping Millennials love using the robots as they dont have to form a sentence and speak to a person and they are Maccas main income but you still need "people" taking orders etc and helping when there are problems...ESPECIALLY at Airports.

 

[Matthews]

For a premium airline if you’re flying in J it’s illogical to be forced to use a kiosk

It would be fine if the technology worked and if the procedure was intelligently organised.

 

[puchu]

Just came back from Singapore and ordered fast food at the counter with cash several times.
Also every other country I visited on the trip.
Once or twice the staff member came out and did it but I NEVER used the screen.
Isnt it easier for the staff member to stay behind the counter and take my order?
I just act dumb and they take the order and money.
Never been refused anywhere.

A couple of 7/11 type stores tried the card only thing, I just apologise and left the stuff on the counter and start walking out, they all called me back and took my cash.

I get that phone tapping Millennials love using the robots as they dont have to form a sentence and speak to a person and they are Maccas main income but you still need "people" taking orders etc and helping when there are problems...ESPECIALLY at Airports.

Millennials are up to the age of 44 these days and are perfectly fine with speaking with others.

 

[Johnxx]

I get that phone tapping Millennials love using the robots as they dont have to form a sentence and speak to a person and they are Maccas main income but you still need "people" taking orders etc and helping when there are problems...ESPECIALLY at Airports.

Gen X here....I actually try my best NOT to have to bother with any local currency if possible when I travel.
Success in Ho Chi Minh, Bangkok, Fiji, Bahrain, New Zealand, Tunisia and Poland in recent times.
Annoyingly impossible in Kuwait City and Japan

 

[TheInsider]

Just came back from Singapore and ordered fast food at the counter with cash several times.
Also every other country I visited on the trip.
Once or twice the staff member came out and did it but I NEVER used the screen.
Isnt it easier for the staff member to stay behind the counter and take my order?
I just act dumb and they take the order and money.
Never been refused anywhere.

A couple of 7/11 type stores tried the card only thing, I just apologise and left the stuff on the counter and start walking out, they all called me back and took my cash.

I get that phone tapping Millennials love using the robots as they dont have to form a sentence and speak to a person and they are Maccas main income but you still need "people" taking orders etc and helping when there are problems...ESPECIALLY at Airports.

What a rubbish statement. Screams entitlement.

But in reality, you'd be in the minority of people that actually wants to be "served" by someone.

In terms of airline check-in, over 80% use their phones and self service for domestic flights, that includes baggage.

What's your reasoning why it is "ESPECIALLY" needed at airports? What reason?

 

[Quickstatus]

ordered fast food at the counter with cash several times.

I purchased a new car online. No human interaction required except the fellow pointing to the car when I picked it up. I don't see the need to speak to someone to do a transaction for just about anything.

 

[jastel]

What a rubbish statement. Screams entitlement.

But in reality, you'd be in the minority of people that actually wants to be "served" by someone.

In terms of airline check-in, over 80% use their phones and self service for domestic flights, that includes baggage.

What's your reasoning why it is "ESPECIALLY" needed at airports? What reason?

RIGHT BACK AT YOU BUDDY....

This whole thread is about people who DONT want to use robots and want some human help.

If I want to pay cash and buy your goods what is rubbish or entitled about that?

This is not even about First Class lick my boots service, this is about companies making customers do the work THEY should be doing. Taking orders, checking passengers in etc

If you want the robots and apps fine - but you need the old fashioned alternatives too.
Its not like Maccas, flights or groceries are any cheaper now we do all this extra work for the companies...

Airports are crowded confusing places and if you have never used that particular airport or robot before it takes some time to figure out. Then have 200 people wanting to use 20 robots and see if you can think WHY someone might want some human help.
Having just travelled through 8 countries with my elderly mother I know she would be lost without me telling her what to do with all these gates and machines everywhere and stuff all human help to be found anywhere...I was lost once or twice when the machines failed too.
You NEED human staff.

Not everyone is HLO WP Frequent Flyers...the funny thing is these people, who could use the machines in their sleep probably, actually GET the boot licking VIP human treatment at airports while the rest of us battle the machines for the first time.

 

[puchu]

Yeah there should be people around able and willing to help if the check in machines aren’t easy enough to use. But how does that relate to your earlier rant about McDonald’s, millennials and your desire to pay with cash?

 

[Quickstatus]

Then have 200 people wanting to use 20 robots and see if you can think WHY someone might want some human help.

So long as there is a roaming service agent I don't see an issue.