Qantas flight credits

[Philip Rundle]

I am new to AFF, this being my first query so apologies if I get protocols wrong!
Can anyone advise how I can ascertain myQantas flight credit balance

 

[eminere]

I am new to AFF, this being my first query so apologies if I get protocols wrong!
Can anyone advise how I can ascertain myQantas flight credit balance

Enter your credit reference and last name here: link

 

[Philip Rundle]

Enter your credit reference and last name here: link

Thanks but how do I find out my credit reference??

 

[TheInsider]

Thanks but how do I find out my credit reference??

It should be the original booking reference from the original booking.

 

[RAM]

Welcome Phillip,

there are several threads you may have already seen to do with Q, flight credits & full refunds that you may find helpful.

Q got into 'trouble' for not following the consumer law with respect to refunds and the ACCC intervened back in June. If you're happy with a credit instead of a full refund (if Q cancelled the flight etc) then no problem, however if you'd prefer your money back but Q did not offer it to you then the threads are worth reading.

How long did Qantas take to process your refund for cancelled flights?

179 Ha ha, DYKWIA No really I'm no one special. It's getting very weird, I just checked my amex card and it shows a qfa credit (ie the taxes) for the booking I cancelled on Thursday night. Clearly a glitch! Must be :) because I am still waiting for taxes etc to be credited for flights I...

www.australianfrequentflyer.com.au

Qantas Revenue booking cancellations (under covid19)

Don't be put off. Did you read the ACCC statement from June - that's what you need to repeat to Q if a problem. Key points, what date did Q cancel your flight. Q announced in early Oct (1st week I think) that they'd cancelled all flights through to 27/28th March 2021. If it was prior to this...

www.australianfrequentflyer.com.au

Here the ACCC link.

Qantas offers refunds for flight cancellations

The ACCC says it is pleased Qantas has begun contacting its customers to tell them they are entitled to a refund for domestic or international flights cancelled or suspended due to COVID-19 travel restrictions.

www.accc.gov.au

Some on AFF have been discussing that this 'full cash refund' is restricted to only certain tickets under Q's T&Cs. The ACCC disagrees and states that ALL tickets are eligible for full cash refund.

Qantas’ terms and conditions state that customers with fares booked on any of its domestic and international flights are entitled to have their fare refunded if Qantas makes a significant change to their flight, and Qantas cannot offer another booking which is acceptable to the customer.

 

[Philip Rundle]

Thanks but how do I find out my credit reference??

Many thanks and sorry for the dumb questions!