Qantas Fare Rules when changing ticket from Sale Fare to Full Economy

[sydney_kings]

I have booked a sale fare through Zuji flying Qantas on a sale fare.
Due to date changes, I paid a change of fare from the sale fare to full economy (Y).

I'm now looking at cancelling this booking, however Zuji is advising that my fare is not refundable.

Whilst I am happy to "forfeit" the original fare, I find it suprising that my Y-class ticket is not refundable. Do I have any alternatives of making reasonable use out of cancelling my ticket. I am entitled to a credit for the fares paid, would I be able to book any class of fare and generally what restrictions would apply?

 

[markis10]

When there is a change, the most restrictive fare conditions are always imposed, be it from the original fare or the new fare.

 

[anat0l]

When there is a change, the most restrictive fare conditions are always imposed, be it from the original fare or the new fare.

The OP would probably still be able to have a credit in the balance he has paid, though, right? (That is, the original fare + the difference paid up to the new Y fare) It's just that they can't get it refunded to original payment method; only as a credit?

I'm not sure how Zuji handles things like credits (I only know of the process by booking through Qantas website).

If the OP uses this credit later (assuming they get one), they would have to pay the fare change fee and change to an equal or higher fare (i.e. at the Y level or simply a more expensive fare), right?

 

[markis10]

Without knowing the precise fare rules its hard to say.

 

[sydney_kings]

I've asked for the fare rules of the tickets and was given this:

Previous policy for changes and cancellation.

V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
1 ORTHK O R 388.00 ES10NV T14NV -/3 -/12M EH01
PASSENGER TYPE-ADT AUTO PRICE-YES
FROM-SYD TO-HKG CXR-QF TVL-30MAR12 RULE-8887 IPRPG/8
FARE BASIS-ORTHK SPECIAL FARE DIS-E VENDOR-ATP
FARE TYPE-XES RT-SPECIAL EXCURSION FARE
AUD 383.00 8889 E10NOV11 D-INFINITY FC-ORTHK FN-3R
SYSTEM DATES - CREATED 09NOV11/1739 EXPIRES 21NOV11/2149

Fare Basis: ORTHK


16.PENALTIES
CHANGES

ANY TIME
CHARGE AUD 60.00 FOR REISSUE/REVALIDATION.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
UPGRADE REISSUE FEE - IF UPGRADE PERMITTED BELOW
CHARGE APPLICABLE REROUTING/REISSUE FEE ABOVE.
---
INFANT DISCOUNTS - NO CHARGE FOR INFANT PAYING
10PC OF THE FARE.
---
CHILD DISCOUNTS DO NOT APPLY - CHILD PAYS FULL
ADULT FEES.
---
CHANGE FEE
MANUAL TICKET REISSUE - THE FEE MUST BE SHOWN AS A
YR TAX CODE ON THE TICKET.
AUTOMATED TICKET REISSUE - THE CHANGE FEE WILL BE
AUTOMATICALLY PROCESSED BY THE GDS SYSTEM.
---
LOCAL REISSUE/SERVICE FEES MAY APPLY.
---
WHEN TWO OR MORE DIFFERENT FARES ARE COMBINED ON A
HALF RT BASIS TO FORM A RT/CT/OJ JOURNEY AND ONE
FARE COMPONENT IS BEING CHANGED THE FEE APPLICABLE
ON THE FARE COMPONENT BEING CHANGED WILL APPLY.
WHEN MORE THAN ONE FARE COMPONENT IS CHANGED IN A
SINGLE TRANSACTION THE MOST RESTRICTIVE -HIGHEST-
CHANGE FEE WILL APPLY TO THE ENTIRE TRANSACTION
ACROSS THE ENTIRE JOURNEY.
---
A NO SHOW AT ANY TIME WILL CONSTITUTE A
CANCELLATION REQUIRING EITHER APPLICATION FOR
REFUND OR UPGRADE OF THE TICKET IF PERMITTED. ANY
REFUND OR UPGRADE FEES WILL BE APPLIED DEPENDING
ON THE ACTION TAKEN.
---
INVOLUNTARY REBOOKING/REVALIDATION AND REROUTING/
REISSUE PERMITTED IN THE EVENT OF CERTIFIED DEATH
OR FOR OPERATIONAL REASONS AS PROVIDED IN PAT
GENERAL RULES.

CANCELLATIONS

ANY TIME
TICKET IS NON-REFUNDABLE IN CASE OF CANCEL/NO-SHOW/
REFUND.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
LOCAL REISSUE/SERVICE FEES MAY APPLY.
---
WAIVER PERMITTED FOR -
DEATH OF A PASSENGER/AN ACCOMPANYING PASSENGER/
IMMEDIATE RELATIVE AS DEFINED IN PAT GENERAL RULE/
LEGAL GUARDIAN OR WARD AS VALIDATED BY A DEATH OR
MEDICAL CERTIFICATE.
CANCELLATION OF THE TICKET DUE TO CANCELLATION OF
TICKETED QANTAS AIR SERVICES. SUCH CANCELLATION IS
OUTSIDE THE PASSENGERS CONTROL AND NO CANCELLATION
CHARGES WILL BE APPLIED.
---
REFUSAL OF VISA - FULL REFUND PERMITTED IN CASE OF
REFUSAL OF A TRAVEL DOCUMENT TO THE PASSENGER/
ACCOMPANYING PASSENGER AS EVIDENCED BY WRITTEN
ADVICE FROM THE APPROPRIATE GOVERNMENT AUTHORITY.
---
AT ANY TIME THE FARE MAY BE USED AS CREDIT TOWARDS
PURCHASE OF ANY FARE OF EQUAL OR HIGHER VALUE
ASSESSED FROM THE POINT OF ORIGIN PROVIDED ONLY A
QF FARE MAY BE USED / THE CONDITIONS OF THE NEW
FARE HAVE BEEN MET / THE REISSUE FEE SHOWN ABOVE
-IF ANY- IS COLLECTED.
IF THE NEW FARE IS SUBSEQUENTLY CANCELLED THE
ORIGINAL CANCELLATION FEE WILL APPLY. REISSUED
TICKETS MUST BE ANNOTATED AS SHOWN IN TICKET
ENDORSEMENTS.
---
UPGRADE REISSUE FEE
MANUAL TICKET REISSUE - THE FEE MUST BE SHOWN AS A
YR TAX CODE ON THE TICKET.
AUTOMATED TICKET REISSUE - THE CHANGE FEE WILL BE
AUTOMATICALLY PROCESSED BY THE GDS SYSTEM.
---
WHEN TWO OR MORE DIFFERENT FARES ARE COMBINED ON A
HALF RT BASIS TO FORM A RT/CT/OJ JOURNEY THE MOST
RESTRICTIVE -HIGHEST- CANCELLATION FEE WILL APPLY
EXCEPT FOR CANCELLATION AT THE FARE BREAKPOINT OR
AT ANY POINT THEREAFTER WHEN THE CANCELLATION FEE
FOR THE FARE USED ON THE INBOUND FARE COMPONENT
WILL APPLY.
---
A NO-SHOW AT ANY TIME WILL CONSTITUTE A
CANCELLATION REQUIRING EITHER APPLICATION FOR
REFUND OR UPGRADE OF THE TICKET IF PERMITTED. ANY
REFUND OR UPGRADE FEES WILL BE APPLIED DEPENDING
ON THE ACTION TAKEN.


Current Fare Rules:


V FARE BASIS BK FARE TRAVEL-TICKET AP MINMAX RTG
1 YHFFH Y R 2765.00 ---- -/‡ -/12M EH01
PASSENGER TYPE-ADT AUTO PRICE-YES
FROM-SYD TO-HKG CXR-QF TVL-15DEC12 RULE-6370 IPRPG/8
FARE BASIS-YHFFH SPECIAL FARE DIS-E VENDOR-ATP
FARE TYPE-XES RT-SPECIAL EXCURSION FARE
AUD 2760.00 0614 E01FEB12 D-INFINITY FC-YHFFH FN-
SYSTEM DATES - CREATED 31JAN12/0046 EXPIRES INFINITY

Fare Basis:YHFFH
rip
16.PENALTIES
CHANGES

ANY TIME
CHANGES PERMITTED FOR REISSUE/REVALIDATION.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
LOCAL REISSUE/SERVICE FEES MAY APPLY.
---
WHEN TWO OR MORE DIFFERENT FARES ARE COMBINED ON A
HALF RT BASIS TO FORM A RT/CT/OJ JOURNEY AND ONE
FARE COMPONENT IS BEING CHANGED THE FEE APPLICABLE
ON THE FARE COMPONENT BEING CHANGED WILL APPLY.
WHEN MORE THAN ONE FARE COMPONENT IS CHANGED IN A
SINGLE TRANSACTION THE MOST RESTRICTIVE -HIGHEST-
CHANGE FEE WILL APPLY TO THE ENTIRE TRANSACTION
ACROSS THE ENTIRE JOURNEY.
---
INVOLUNTARY REBOOKING/REVALIDATION AND REROUTING/
REISSUE PERMITTED IN THE EVENT OF CERTIFIED DEATH
OR FOR OPERATIONAL REASONS AS PROVIDED IN PAT
GENERAL RULES.

CANCELLATIONS

ANY TIME
CANCELLATIONS PERMITTED.
NOTE - TEXT BELOW NOT VALIDATED FOR AUTOPRICING.
AFTER DEPARTURE REFUND THE DIFFERENCE BETWEEN THE
FARE PAID AND APPLICABLE FARE FOR TRANSPORTATION
USED LESS THE CANCELLATION FEE IF ANY.
---
LOCAL REISSUE/SERVICE FEES MAY APPLY.
---
WAIVER PERMITTED FOR -
DEATH OF A PASSENGER/AN ACCOMPANYING PASSENGER/
IMMEDIATE RELATIVE AS DEFINED IN PAT GENERAL RULE/
LEGAL GUARDIAN OR WARD AS VALIDATED BY A DEATH OR
MEDICAL CERTIFICATE.
CANCELLATION OF THE TICKET DUE TO CANCELLATION OF
TICKETED QANTAS AIR SERVICES. SUCH CANCELLATION IS
OUTSIDE THE PASSENGERS CONTROL AND NO CANCELLATION
CHARGES WILL BE APPLIED.
---
REFUSAL OF VISA - FULL REFUND PERMITTED IN CASE OF
REFUSAL OF A TRAVEL DOCUMENT TO THE PASSENGER/
ACCOMPANYING PASSENGER AS EVIDENCED BY WRITTEN
ADVICE FROM THE APPROPRIATE GOVERNMENT AUTHORITY.
---
AT ANY TIME THE FARE MAY BE USED AS CREDIT TOWARDS
PURCHASE OF ANY OTHER FARE ASSESSED FROM THE POINT
OF ORIGIN PROVIDED ONLY A QF FARE MAY BE USED /
THE CONDITIONS OF THE NEW FARE HAVE BEEN MET / THE
REISSUE FEE SHOWN ABOVE -IF ANY- IS COLLECTED.
REISSUED TICKETS MUST BE ANNOTATED AS SHOWN IN
TICKET ENDORSEMENTS.
---
WHEN TWO OR MORE DIFFERENT FARES ARE COMBINED ON A
HALF RT BASIS TO FORM A RT/CT/OJ JOURNEY THE MOST
RESTRICTIVE -HIGHEST- CANCELLATION FEE WILL APPLY
EXCEPT FOR CANCELLATION AT THE FARE BREAKPOINT OR
AT ANY POINT THEREAFTER WHEN THE CANCELLATION FEE
FOR THE FARE USED ON THE INBOUND FARE COMPONENT
WILL APPLY.