I think they need to restore the points as I have not received an email. like other posters said, other airlines clearly state the expiry date on the account page, not the date of last activity like Qantas, then one has to go and calculate and date back and so on, wouldn't it just be easier and much more user-friendly to post the actual expiry date!!!??? It is not a big deal and I am not an idiot, but their system doesn't make sense to me. Furthermore, I don't live in Australia, I reside in the US so I can't just go to Woolworth and buy groceries. The last time I needed an eligible activity to earn points, I made a purchase from their online travel store. In my opinion it is clear that Qantas is keeping account expiry dates hidden, and then ooops, you didn't pay attention and you lose your points. I am so fed up, wrote so many emails but I will keep writing until I get my points back.