QANTAS Cyber Incident

[CaptJCool]

Received the first email about the problem:



Now wait and see for a second

Here it is

 

[RSD]

Racist comment. Completely Australian QF management issues. Incompetent.

To clarify the apparent confusion, my comment had nothing to do with race or racism, by "Manila" I was referring specifically to the Qantas call centre there - as like many on here I have received less than competent service from there - to the point where you have to wonder whether the savings that are made are worth the reputation damage to Qantas...

Edit to add that I have also just received the email to say that my detail were part of what the hackers took...

 

[Flyerwin]

What is making me upset is that this has impacted not just me but my kids - they too got the email. So even before they’ve become adults their personal info are now on the dark web.

 

[RooFlyer]

Yep, I got the 'you are affected' email. Now they say to beware of Qantas comms etc. Must have read Matt's article.

 

[CaptJCool]

Whilst true, solid chance most of these information is already out there.

Yeah
It is as as sometime. Ago I got one of those spam emails with my birthdate on it demanding I part with bitcoin for alleged “personal images of …..”

 

[Himeno]

Just got the 2nd email.
I don't recall ever having dealt with the MNL call center.

The last time I emailed QF was pre covid. Only ever called them once, also pre covid. I have dealt with the social media contact team, nothing recently.

 

[Supersonic Swinger]

I'm upset that my personal details are floating around outsourced call centres but I supposed that's the world we live in.

 

[RooFlyer]

I don't recall ever having dealt with the MNL call center.

I don't think we've heard of a data beach here where ALL the aspects/penetrations have been revealed up-front, have we?

 

[kevrosmith]

I remeber years ago, the Qantas Call Centre agents used to ask for your PIN - possibly in occurrences where you were needing assistance to book reward seats or similar. I always remember feeling it was odd, and got the impression it was a bit of a shortcut for the agent to do things using my direct login/account. I really hope that never happens anymore, and would really hesitate giving my PIN over the phone to them these days, especially in the light of breaches such as this.

 

[RSD]

Just got the 2nd email.
I don't recall ever having dealt with the MNL call center.

The last time I emailed QF was pre covid. Only ever called them once, also pre covid. I have dealt with the social media contact team, nothing recently.

Have you contacted the QBR call centre?

 

[DejaBrew]

Well you can add me to the list of directly impacted customers

 

[Himeno]

Have you contacted the QBR call centre?

I have no reason to.

 

[Comoman]

Just got the 2nd email.
I don't recall ever having dealt with the MNL call center.

The last time I emailed QF was pre covid. Only ever called them once, also pre covid. I have dealt with the social media contact team, nothing recently.

I haven’t called Qantas for many many years. I have booked flights directly. I am affected apparently as per the 2nd email.

 

[jase05]

In the US currently and Mrs Jase just woke up to see the email. She hasn’t had any dealings with QF via phone call or email but oh well

 

[zig]

I have also received the email advising that my personal details have been impacted.

 

[Comoman]

I’ve been affected by the Optus, Latitude and now Qantas cyber incidents.

Time to go offline if I could!

 

[goosh]

Got the email and so did Mrs. Goosh.

What can you do....

 

[blackcat20]

Also received X 2

 

[Myrna]

Both hubby and I just got the 2nd email

 

[TheCollecter]

Just got the 2nd email.
I don't recall ever having dealt with the MNL call center.

The last time I emailed QF was pre covid. Only ever called them once, also pre covid. I have dealt with the social media contact team, nothing recently.

When you call, they ask for your name and FF number (with something to seal it, like DOB)... to know that they match, they have to have a database of all FF members... they don't create a record based on what you tell them. So unless the hacker was cut off mid-download of all members... well then they have details of every member

Edit: Cold Storage excluded... that could have saved members inactive for many years