qantas contact

[LAH]

a little upset. Have had difficulties reaching Qantas from USA. Over here with daughter. There is some sort of glitch online in the Qantas site when I log in to my daughters frequent flyer ac**** to check her flights. We are both on same flight out of Dallas. Several weeks ago the flight timing was changed. I was advised, and I accepted via my frequent flyer page. Wasn't given the same option on daughter's page - had to contact Qantas. Although Qantas reassures me she is on the flight, it is still showing as ineligible in her frequent flyer page when I log in. I asked Qantas for someone to write to so that I could send screen shots. Have checked many times - can't even do her seat allocation (business class) and we are 48 hours away from traveling. Long and short, I can't write to anyone and have to put it through customer services on the website. My issue is this. We start with an American airlines flight to Dallas. Several times this year I have had difficulties with American Airlines and they are not very helpful. If whatever the 'glitch' is on her frequent flyer page shows up when we go to check in with American, we could have difficulties. I am not flying without her. The reason that I want to send screen shots of what I am seeing, is that if anything goes wrong, I want Qantas to have a record of the difficulty - a difficulty that I have reported, that I have made an effort to communicate to them which I want to follow up in writing so that all has been communicated properly. Am I being over anxious? It's Christmas time, and domestic flights throughout the USA are truly problematical as I have experienced in the past. Can't miss the flight

 

[samh004]

I would send them a message on social media, Facebook or twitter, whatever you're more competent with. They usually respond quickly there.

 

[LAH]

Thanks for advice Sam. I was just thinking that. I have since changed the flights to another day - the extraordinary thing is that my daughters frequent flyer page is still showing a message saying that flight is cancelled, although I have organised and paid to change to another day. It is a little disconcerting.

 

[Guvner]

What does Checkmytrip show?

https://classic.checkmytrip.com/plnext/XCMTXITN/CleanUpSessionPui.action?SITE=XCMTXITN&LANGUAGE=GB

 

[LAH]

What does Checkmytrip show?

https://classic.checkmytrip.com/plnext/XCMTXITN/CleanUpSessionPui.action?SITE=XCMTXITN&LANGUAGE=GB

Thanks Guvner. I didn't think of that. Although I changed the dates, her page is still showing the message that one or more flights have been cancelled. So, checkmytrip was perfect showing that all is okay. Much appreciated! Soothes the nerves.