Qantas considering pre-ordering of Business Class meals - International flights

[muppet]

Today I received (and completed) a survey from QF Research Panel today regarding options for the pre-ordering of Business Class meals on International flights.
I captured 6 screen pics from the survey to give fellow AFF members an insight into what QF may be considering.
David

View attachment 529283

100% want “meal select / select on Q” back, but those meals look like they belong in a Lite ‘n’ Easy brochure.

 

[MrJetset]

On our last QF24 I asked for a drink and said I wouldn’t eat supper. The FA literally snarked back “You’ll get drinks when the meals come around.”

Notably this was after another surly FA went through the cabin saying “Have you filled ib your breakfast card?!”

This was my entire interaction with the crew after boarding. I didn’t bother with either. My husband said they complained to him that other pax were asking them to turn the temp down because it was hot.

Regardless of whether you eat breakfast, they’re so loud you’ll be woken up.

Asian and ME3 will note people are sleeping and speak/serve the meals softly.

Agree BA are the worst. Even in F on BA16, they just continue as if it’s a daytime flight despite pac cleared wanted to sleep.

 

[Daver6]

I got this too.

First question showed the usual four options on offer and asked would you pre-select. No way. All sounded so unappealing! QF really needed to broaden what's on offer if you're going to preselect. Thoroughly sick of seeing the same variation of fish, beef or chicken.

 

[esseeeayeenn]

Qantas future strategy meeting minutes:
1. Meeting opened
2. Attendees commence scouring AFF threads for possible innovations tried in the past then forgotten due cost.
3. Discussion on how to get these innovations past the finance team.

4. Ask IT to recover the CEO's email trash folder so we can see all the great innovations rejected.

I got this too.

First question showed the usual four options on offer and asked would you pre-select. No way. All sounded so unappealing! QF really needed to broaden what's on offer if you're going to preselect. Thoroughly sick of seeing the same variation of fish, beef or chicken.

If i see the words "braised" or "slow cooked" one more time I really will throw up.

 

[SYD]

If i see the words "braised" or "slow cooked" one more time I really will throw up.

Yet, those sorts of dishes (and curries) tend to defrost / reheat the best.

 

[Berlin]

Finally! Why did they axe it in the first place?

And really, AA (and Swiss, MH, SQ and probably quite a few others) can even do it on short haul flights so really, REALLY, Qantas should be capable on their international routes at least? I never understood this, seriously.

 

[Seat0B]

100% want “meal select / select on Q” back, but those meals look like they belong in a Lite ‘n’ Easy brochure.

I agree. I thought the “pre-order only” meals were pretty average -maybe except the steak and potatoes though I never order steak on a plane.

 

[Mr_Orange]

steak on a plane

What about Snakes on a Plane?

 

[esseeeayeenn]

I hope there are allergy options.
Such as a Neil Perry-free meal, and a Maggie Beer-free meal.

 

[Ade]

I never understood this, seriously.

Coming in with very limited knowledge and having spoken to a few FAs on various airlines (MH, SQ, TG, 6E, QF, UL) - I think it comes down how the crew is tasked? Some airlines (MH, UL) start/setting up to heat their meals or have drinks set up when the crew board the flight (way before pax even start trickling down the aerobridge). Now I'm not sure if QF does not do this - so I can't say one way or the other.

Also, another point that was discussed was that some airlines give crew a target (sort of aim for the flight service etc) that focusses on customer-first approach, trying NOT to say no as often, being able to think on their feet during service etc.

Also, what I have noticed with UL, at least, is that the crew is quick on their feet - sprinting across aisles to do service and somehow keep their composure, do the right things by the pax etc. I was on a UL international flight a few weeks ago, it was very light loads and I got to chatting w/ the CSM, who explained that their staff are trained to be quick, yet efficient, not leaving any aspect of the service component undone etc.

Again, not saying that QF does not do the above - just that I don't know if QF does this or not. I have not seen QF service to be quick on their feet - that is for sure.

 

[MEL_Traveller]

Coming in with very limited knowledge and having spoken to a few FAs on various airlines (MH, SQ, TG, 6E, QF, UL) - I think it comes down how the crew is tasked? Some airlines (MH, UL) start/setting up to heat their meals or have drinks set up when the crew board the flight (way before pax even start trickling down the aerobridge). Now I'm not sure if QF does not do this - so I can't say one way or the other.

Also, another point that was discussed was that some airlines give crew a target (sort of aim for the flight service etc) that focusses on customer-first approach, trying NOT to say no as often, being able to think on their feet during service etc.

Also, what I have noticed with UL, at least, is that the crew is quick on their feet - sprinting across aisles to do service and somehow keep their composure, do the right things by the pax etc. I was on a UL international flight a few weeks ago, it was very light loads and I got to chatting w/ the CSM, who explained that their staff are trained to be quick, yet efficient, not leaving any aspect of the service component undone etc.

Again, not saying that QF does not do the above - just that I don't know if QF does this or not. I have not seen QF service to be quick on their feet - that is for sure.

Qantas doesn’t heat meals until in the air, unlike some other airlines, as you point out.

QF also plates medium and long haul meals from individual components. All takes time.

I guess having a set number of meals week in, week out, provides service efficiencies.

If people pre-order and one week they need 5000 steaks, but the week after need 7000, I guess it disrupts supply chains?

 

[mbe1510]

I remember flying Y in 2014-15 and being able to pick a meal. Everything old is new again with QF