Hey everyone,
I recently had an issue changing a Qantas Classic Reward booking and was wondering whether anyone else has experienced something similar. My itinerary was a Malaysian Airlines business class reward flight from a domestic destination in Malaysia through to Perth, with two sectors involved. When searching for reward availability, both sectors were showing as available in business class. The same availability was also showing on Flight Rewards Finder. However, when I went to change the booking online, Qantas only offered the itinerary as a mixed-class booking, with the domestic Malaysia sector in business class and the flight to Australia in economy.
I called Qantas (13 11 31) at around 10:00 pm WST. It took about 30 minutes to get through to an agent, and just under an hour in total to resolve the issue. For reference, I am a Points Club member, although I'm not sure whether that made any difference. The agent was able to process the change and waived the Reward Assistance Fee ($77 or 7,700 points). I still had to pay the standard change fee of 5,000 points, along with the additional taxes and charges.
Has anyone else encountered a situation where business reward availability appeared online, but the booking system would only offer a mixed-class itinerary? Is this a known issue with Qantas or Malaysian Airlines reward bookings? My current theory is that the discrepancy may have been related to differences in taxes and surcharges, but I'd be interested to hear if others have had a similar experience.
I recently had an issue changing a Qantas Classic Reward booking and was wondering whether anyone else has experienced something similar. My itinerary was a Malaysian Airlines business class reward flight from a domestic destination in Malaysia through to Perth, with two sectors involved. When searching for reward availability, both sectors were showing as available in business class. The same availability was also showing on Flight Rewards Finder. However, when I went to change the booking online, Qantas only offered the itinerary as a mixed-class booking, with the domestic Malaysia sector in business class and the flight to Australia in economy.
I called Qantas (13 11 31) at around 10:00 pm WST. It took about 30 minutes to get through to an agent, and just under an hour in total to resolve the issue. For reference, I am a Points Club member, although I'm not sure whether that made any difference. The agent was able to process the change and waived the Reward Assistance Fee ($77 or 7,700 points). I still had to pay the standard change fee of 5,000 points, along with the additional taxes and charges.
Has anyone else encountered a situation where business reward availability appeared online, but the booking system would only offer a mixed-class itinerary? Is this a known issue with Qantas or Malaysian Airlines reward bookings? My current theory is that the discrepancy may have been related to differences in taxes and surcharges, but I'd be interested to hear if others have had a similar experience.
