Qantas (Cathay) cancelled flight - who pays extra nights accommodation

[Pushka]

Just wondering - have just received advise that a flight from HK to Adelaide has been cancelled and they have rebooked me on next flight the next night. Are they also liable for 1 nights accommodation? TX

 

[drross]

Hopefully someone with some expert knowledge will let us know but I believe the EU guidelines hold Cathy liable for a night's accommodation. Level of accommodation related to level of ticket held/bought.

 

[Pushka]

Hopefully someone with some expert knowledge will let us know but I believe the EU guidelines hold Cathy liable for a night's accommodation. Level of accommodation related to level of ticket held/bought.

It was a classic award J ticket.

 

[markis10]

Hopefully someone with some expert knowledge will let us know but I believe the EU guidelines hold Cathy liable for a night's accommodation. Level of accommodation related to level of ticket held/bought.

EU rules will be of little use if its ex HKG

 

[drross]

I've the app on my iPad but don't know the actual IP address but if you google Your passenger rights at hand EU you should find out where you stand. Not sure if it applies to HK but Cathy fly into EU so should be applicable.

 

[Princess Fiona]

Just wondering - have just received advise that a flight from HK to Adelaide has been cancelled and they have rebooked me on next flight the next night. Are they also liable for 1 nights accommodation? TX

No I don't think they are. Travel insurance is probably your best bet.
EU regulations not relevant.

 

[mannej]

Hopefully someone with some expert knowledge will let us know but I believe the EU guidelines hold Cathy liable for a night's accommodation. Level of accommodation related to level of ticket held/bought.

The EU legislation isn't applicable here as the OP' flying between HKG and ADL.

 

[Pushka]

I've tried speaking with TID. They say it depends on the reason but somehow I don't think I'm going to get that info from Cathay. . I'll wait till I get back in case it messes up the policy while I'm away.

 

[markis10]

Cathay should be able to provide you with a letter making insurance claimable.

 

[anat0l]

Technically no one is liable for your extra night.

You might try calling Cathay and see if they will give you anything (night of accommodation or compensation).

Alternatively, if there are other Classic Award options that can get you home flying out the same date as originally booked - even if another routing - you can try calling QFF to be reaccommodated and ask for any fees to be waived in light of involuntary changes (make it clear to the agent that the change was involuntary).

Although Cathay is at "fault" here (since they cancelled the flight), they can't do much on your ticket directly as it is a QF ticket, booked by QF on QF stock.

 

[Pushka]

Yeah. It's complicated. There's no availability on the same night unless I pay. It will go through Melbourne but doesn't get to Adelaide until mid afternoon. So just have to lump it I guess.

I'll try getting a letter through Q and CX

Didn't I say yesterday there would be no "dramas" today? At least that's number three done. Just need to tell the hubby I'm now away for 26 days...

 

[Pushka]

Hey. Maybe this is an omen. Maybe I'll be at the opening of the new Qantas Lounge? Might get delayed until early April?

 

[Red Roo]

Although Cathay is at "fault" here (since they cancelled the flight), they can't do much on your ticket directly as it is a QF ticket, booked by QF on QF stock.

Our Reservations team can assist with the rebooking process, subject to Award seats being available on alternative flights.

However Qantas cannot offer an insurance letter to confirm the details of the original cancelled flight. This can only come from the operating carrier, in this case Cathay.

 

[MEL_Traveller]

Just wondering - have just received advise that a flight from HK to Adelaide has been cancelled and they have rebooked me on next flight the next night. Are they also liable for 1 nights accommodation? TX

did you call CX and ask what they would provide in terms of an alternative flight?

 

[MEL_Traveller]

The CX conditions of carriage seem fairly clear - should be able to fly on another CX service to Australia and they cover the additional expense to ADL:

10.2.2.2 within a reasonable period of time re-route you to the destination shown
on your Ticket by our own services or those of another Carrier, or by other
mutually agreed means and class of transportation without additional
charge. If the fare, and charges for the revised routing are lower than
what you have paid, we shall refund the difference;

 

[JohnK]

Surely if an airline cancels a flight on which you hold a confirmed booking and rebooks you the next day then they are liable for accommodation costs as well. No?

Airlines have it way too easy.

 

[Pushka]

You'd think so JohnK, wouldn't you.

I believe this has happened because of the change in curfew at Adelaide airport as discussed here:http://www.australianfrequentflyer....news/adl-curfew-change-approved-cx-56483.html

Cathay have chopped the direct flight on the Friday and now that has become a direct flight to Melbourne instead of flying first into Adelaide. And the flight I'm arriving on is the first flight to break the curfew hours. Sucks.

In fact, this is what I posted in that thread:

Oh my Lordy. So much whinging going on right now in Adelaide. The airport being there well before most people purchased their homes.

I have a CX direct flight for April due to arrive around 10.30am. Departure time of midnight from HK suits me perfectly. Hope that doesn't change.

 

[anat0l]

Surely if an airline cancels a flight on which you hold a confirmed booking and rebooks you the next day then they are liable for accommodation costs as well. No?

Airlines have it way too easy.

There's no legal precedent - that's the problem. This isn't Europe or even the USA - there's no legal compunction. Airlines only do it because it is essentially good will. (In fact, unless Pushka is flying within 2 weeks time, even if EU was applicable, there would still be no compensation payable).

But that's why I suggested to call Cathay; surely they might have a solution. After all, they seem like a reasonable enough airline.

 

[Pushka]

There's no legal precedent - that's the problem. This isn't Europe or even the USA - there's no legal compunction. Airlines only do it because it is essentially good will.

But that's why I suggested to call Cathay; surely they might have a solution.

It's a Qantas booked flight and I have to go through Qantas. CX have already scheduled me on the next day direct to Adelaide which is an 8 hour flight. My only option is to ask Qantas to ask CX to see if there is an award seat available on the flight the original night in J but which at a minimum is a 13 hour flight and I won't get home until mid afternoon having travelled since midnight the night before as it routes through Melbourne now.


Seems like a Qantas enhancement has spread to Cathay. And being the first flight to break the curfew means a media scrum at the airport. My original flight was perfect. This one sucks.

 

[anat0l]

It's a Qantas booked flight and I have to go through Qantas. CX have already scheduled me on the next day direct to Adelaide which is an 8 hour flight. My only option is to ask Qantas to ask CX to see if there is an award seat available on the flight the original night in J but which at a minimum is a 13 hour flight and I won't get home until mid afternoon having travelled since midnight the night before as it routes through Melbourne now.


Seems like a Qantas enhancement has spread to Cathay. And being the first flight to break the curfew means a media scrum at the airport. My original flight was perfect. This one sucks.

Cathay won't really help you with the seat (at least not directly) - I was thinking they could more get you that night of accommodation, or some other form of adequate compensation. Worth calling them. Just don't expect them to necessarily be immediately accommodating, or that you can instigate a legal provision to force their hand.

Qantas will be hard pressed to find another award seat if it already isn't there, though you could make a premium request so Yield can try their best.

One of the complications where the operator screws with the schedule but the ticket issuer isn't that airline!