Qantas Call Centre Long Wait Times

My understanding (from unofficial sources) is that there is a pool of priority phone numbers that airport staff give to passengers which rotates every few weeks.

I will attempt to publish the currently active number(s) in this post:

1300 134 502
1300 659 134

1300 304 318 (confirmed to be active on 7 Jan 2022)
 
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graxx

Intern
Joined
Nov 18, 2010
Posts
61
Yep, you were lucky.
I just held on for 15 minutes only for them to just cut me off. That's one way of reducing wait-time!

Just ringing them to see why they changed my flight booking to another city in the USA that I don't want to go to! Guess I'll find out eventually.
 

DC3

Senior Member
Joined
Jan 8, 2010
Posts
7,057
Qantas
Platinum
Yep, you were lucky.
I just held on for 15 minutes only for them to just cut me off. That's one way of reducing wait-time!

Just ringing them to see why they changed my flight booking to another city in the USA that I don't want to go to! Guess I'll find out eventually.
Sounds very mysterious. Any clues as to which city that may be?
 

TheInsider

Established Member
Joined
Jul 7, 2010
Posts
2,918
Yep, you were lucky.
I just held on for 15 minutes only for them to just cut me off. That's one way of reducing wait-time!

Just ringing them to see why they changed my flight booking to another city in the USA that I don't want to go to! Guess I'll find out eventually.
Use the other number provided above.
 

graxx

Intern
Joined
Nov 18, 2010
Posts
61
Sounds very mysterious. Any clues as to which city that may be?
LA, when I have been booked to SF for over a month.
I presume QF have decided they don't want to resume flights to SF, but why take my money in the first place?
They didn't have the good manners to give me a connecting flight.
However I can get other airlines, direct to SF, for half the price.

QF will probably be in some chaos for a while to come I guess.
 

MEL_Traveller

Enthusiast
Joined
Apr 27, 2005
Posts
23,780
Yeah SFO… cancelled? Delayed resumption? Whatevs… my flight is affected. Going to LAX instead. Except all my connections are out of SFO :confused:
 

astrosly

Active Member
Joined
Mar 4, 2013
Posts
654
The 1300 number, in post # 252
I used that number this morning. On hold for all of 20 seconds. Reward flights cancelled and warned refund of taxes might take awhile. Lovely Australian lady.
I find it interesting that you got excellent service for something the number isn't meant to be used for but when I used it to get assistance with an itinerary underway I got a much different experience.

I had an issue with my trip on Sunday MEL-SYD-ARM where I could not get an onward boarding pass via the app or at kiosks at either MEL or SYD airports where both said there was only one flight on my itinerary. Check in for the next flight had been open for many hours but the systems didn't recognise the second leg existed and when I arrived at SYD I got messages on app and online saying "thank you, your trip is complete". At both airport locations, there was only a couple of Qantas staff who couldn't ("your next flight is showing as 'pending' on the booking so I can't do anything") or didn't want to help ("if your next flight is not for several hours then come back later!"). At Sydney where I was transiting the reception I received when I walked up to the service desk next to the baggage drop for help was particularly icy. I was concerned as the flights were changed in September due to cancellations and I never received a new e-ticket and could not get an e-ticket with the new flights and now can't get a boarding pass whilst in transit. I've done this combination of flights many times and have never experienced this but the QF agents acted as if it is normal and to just go away and come back later.

I called that 1300 number and started to explain my predicament and was interrupted with "where did you get this number? this is only for airport staff" I said I had got it at the airport and then was interrupted "are you at the airport?". No, I left the airport because I was told to as they would not help. The call agent begrudgingly looked up my booking and said I was checked in and a BP issued but I said I couldn't access any BP. Then it popped up on the app. I think the agent sorted it out but made it sound like a hassle and told me never to use this number again.
 
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astrosly

Active Member
Joined
Mar 4, 2013
Posts
654
Very stressful, but good that you got there in the end. Although, no eticket = no right to board.
Indeed, which is why I would have liked that it be sorted out there and then rather than half an hour before boarding which is what they would have preferred me do and is far more stressful. Eventually got there though through persistence instead of assistance.
 

gidxg03

Junior Member
Joined
Apr 26, 2019
Posts
23
About 20 mins on hold. Has a really nice Australian lady but she also quizzed me on the number so as above I said I'd been to the airport - they couldn't help me but told me to call this number. From there she was all good and sorted my issue out in 5 mins.
 

yld200

Active Member
Joined
Feb 3, 2015
Posts
652
Frustrating morning... tried the call back option twice but both times it seemed like they hung up before I even had the chance to answer.

Call 1 at 9:50 - was told 15 minutes - call back was 30 minutes later, 10.20
Call 2 at 10:30 - was told 30 minutes - call back was at 11:45
 

neel

Newbie
Joined
Nov 28, 2021
Posts
1
My understanding (from unofficial sources) is that there is a pool of priority phone numbers that airport staff give to passengers which rotates every few weeks.

I will attempt to publish the currently active number(s) in this post:

1300 134 502
1300 659 134

1300 304 318 (confirmed to be active on 27 Nov 2021)
this number was helpful, but had togo airport to get this.
 
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Peso

Intern
Joined
Mar 18, 2019
Posts
59
Qantas
Gold
Virgin
Red
Called them 12.30AM to change the dates of flights (not possible online). 90 minute hold on 131313, reached an agent only to be hung up on after another 30 minutes. Called the 1300 number and was only on hold for 7 minutes. Dates changed after another 5 minutes.

1300 number helped me keep my sanity.
 

Nimo

Member
Joined
Apr 22, 2018
Posts
108
Qantas has rediculously long hours upto 6hours unbelieveable completely unacceptable - Start of the call says call will be answered in less than 15 minutes not sure how Qantas calculate 15minutes - 8pm in night 3 hours wait time then call got cancelled, Called 7am in morning wait 2 hours call got disconnected again called at 10am wait for 3.5 hours call disconnected - wondering is just me who is facing these rediculuous service from Qantas or anyone else has also faced this
 
Joined
Sep 16, 2017
Posts
413
Qantas
Platinum
Qantas has rediculously long hours upto 6hours unbelieveable completely unacceptable - Start of the call says call will be answered in less than 15 minutes not sure how Qantas calculate 15minutes - 8pm in night 3 hours wait time then call got cancelled, Called 7am in morning wait 2 hours call got disconnected again called at 10am wait for 3.5 hours call disconnected - wondering is just me who is facing these rediculuous service from Qantas or anyone else has also faced this
With the countries that are closing borders one after the other, I can imagine lots of travelers calling their airline to make changes, possibly on complex international itinerary so not too surprised of long wait time

Under normal circumstances, without elite status, you wouldnt have to wait that long, 2.5 hours max.
 
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