qantas booking processing time

[andy90]

Hi.
This morning I used the qantas online chat to change my flight to europe from premium economy to business. They advised me of the fees involved and they had a facility to pay these within the online chat system. Now when I log in to see the booking I can see that it has been changed to business class. However, it says that the booking is still being processed and I cannot really do much with it as everything is greyed out.

I am wondering what the normal processing time is for modified bookings to become confirmed. How long should I wait before getting worried and calling qantas?

Any feedback would be great.
cheers,
Andrew

 

[Conrad_S]

You shouldn't be worried by the sound of it. Calling probably won't do any good unless it is imminent. Can be overnight or could be a week. I've even had them issue the ticket the day before the flight (3 months after booking). I never realised it wasn't ticketed till the email arrived.

 

[Dr Ralph]

Hi.
This morning I used the qantas online chat to change my flight to europe from premium economy to business. They advised me of the fees involved and they had a facility to pay these within the online chat system. Now when I log in to see the booking I can see that it has been changed to business class. However, it says that the booking is still being processed and I cannot really do much with it as everything is greyed out.

I am wondering what the normal processing time is for modified bookings to become confirmed. How long should I wait before getting worried and calling qantas?

Any feedback would be great.
cheers,
Andrew

24 hrs at least from my experience is normal.

Make sure you keep a record of your conversation.

 

[Dr Ralph]

Any updates andy90?

 

[andy90]

Hi.
It took about 4 days but I have now been issued with an eticket and the booking has been confirmed so everything should be all good from now.