Qantas apologises to frequent flyers with status extensions, lounge passes, points & more reward seats

Mattg said:
I think it's good that Qantas/Alan Joyce are publicly acknowledging there are issues and promising to make changes. But there are still some serious underlying customer service issues that are yet to be addressed.

FWIW, I flew my last booked Qantas flight last weekend and no longer have any forward bookings with Qantas at all. Until I can see that the airline has actually fixed many of the issues people have been experiencing, I'll be quite happy to keep it that way.
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I took the same approach in 2018. I expect once Joyce stands down next year as per his planned transition, I suspect there will be a new invigoration to recapture what they have lost.

Unfortunately the firm I now work for has QF first policy so I have lost the flexibility of arranging my own travel.
 
Mattg said:
I just tried to link one of my domestic business lounge invitations to a flight I'm taking next week. I can see the two invitations but can't seem to be able to link them - clicking "link invitation" beside the flight just redirects me to the generic Qantas Club page.
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I have experienced that several times …. then a day or two later the website works properly. No rhyme or reason just cough Qantas software.
 
SydneySwan said:
I have experienced that several times …. then a day or two later the website works properly. No rhyme or reason just cough Qantas software.
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If opening it in incognito works, it may have something to do with cookies on the computer interacting with the website (or vice versa)?
 
exceladdict said:
If opening it in incognito works, it may have something to do with cookies on the computer interacting with the website (or vice versa)?
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Yea cookies are often a problem with Qantas site. I have to clear them from time to time. For me, that's when I want to see my Qantas lounge invites, or sometime to see my bookings.
 
ChrisMars said:
Yea cookies are often a problem with Qantas site
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It does seem insane that nobody has bothered to address this in the last 5 years or so, I guess somehow affected customers have all managed to work around it.

It is insidious in that if you don't manually something about it (eg clear cookies) you can't access qantas.com at all, and even if you do, soon enough it recurs as more cookies are pushed down to users. It boggles my mind that it is allowed to remain an issue but here we are.
 
Well my brother, who is not a frequent flyer at all, just tried to use his $50 voucher. He got an error message at the payment page for no obvious reason.
 
ChrisMars said:
Yea cookies are often a problem with Qantas site. I have to clear them from time to time. For me, that's when I want to see my Qantas lounge invites, or sometime to see my bookings.
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Same, I always get errors in both Safari and Chrome with QF, sometimes as soon as when logging in, sometimes I'll get a couple of pages into what I'm doing before the random error.

Clearing cookies works, but is too much hassle (in terms of ruining my saved position with every other website) to do that every day, but incognito/private browsing works every time, for me.
 
QF_Flyer said:
Same, I always get errors in both Safari and Chrome with QF, sometimes as soon as when logging in, sometimes I'll get a couple of pages into what I'm doing before the random error.

Clearing cookies works, but is too much hassle (in terms of ruining my saved position with every other website) to do that every day, but incognito/private browsing works every time, for me.
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In chrome settings, you can do a search of your cookies, and delete them. I just search for Qantas, and click on select all, then delete.
Don t know about safari, I would hope it has the same feature.
 
QF_Flyer said:
Clearing cookies works, but is too much hassle (in terms of ruining my saved position with every other website) to do that every day, but incognito/private browsing works every time, for me.
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I'm the last person to be giving tech advice, but if you use a program like CCleaner, you can isolate the cookies you want to keep and either manually delete the others, or let the program run and do it amongst other clean-ups.
 
RooFlyer said:
I'm the last person to be giving tech advice, but if you use a program like CCleaner, you can isolate the cookies you want to keep and either manually delete the others, or let the program run and do it amongst other clean-ups.
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You can also do this natively in Chrome by browsing to chrome://settings/siteData and searching for "qantas.com" in the top right corner.
 
I just got the apology email overnight advising to accept the AUD 50 voucher and the lounge passes by 30 September. Took them a while…
 
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