Hi All
I new to this forum but have been reading posts for the last year. Just wondering if anyone has any advice on how to deal with exit row seat issues. I booked and paid for exit row seats for my husband and I when I booked our flight to HNL last year. We have made no changes to the booking since this time yet Qantas has had an aircraft change and also time changes. Every time this happens we get kicked out of our exit row seats and get told they can't do anything about it. This has happened again today due to a time change on the SYD-HNL flight. Unlike previous times where I have eventually been able to resolve the issue I have been told there is nothing that can be done as they have now sold the seats to others and they can't refund us because they have 'lost' the details in the change despite the fact that I can provide the receipt for the exit row booking. Is there anyone I can speak to at Qantas to resolve this issue? It seems ridiculous that within 45 minutes of getting a notification that our flight times have changed suddenly our seating has disappeared.
Very disappointed with Qantas and question whether I should even continue to bother with my loyalty with this brand it seems to be constantly getting worse.
I new to this forum but have been reading posts for the last year. Just wondering if anyone has any advice on how to deal with exit row seat issues. I booked and paid for exit row seats for my husband and I when I booked our flight to HNL last year. We have made no changes to the booking since this time yet Qantas has had an aircraft change and also time changes. Every time this happens we get kicked out of our exit row seats and get told they can't do anything about it. This has happened again today due to a time change on the SYD-HNL flight. Unlike previous times where I have eventually been able to resolve the issue I have been told there is nothing that can be done as they have now sold the seats to others and they can't refund us because they have 'lost' the details in the change despite the fact that I can provide the receipt for the exit row booking. Is there anyone I can speak to at Qantas to resolve this issue? It seems ridiculous that within 45 minutes of getting a notification that our flight times have changed suddenly our seating has disappeared.
Very disappointed with Qantas and question whether I should even continue to bother with my loyalty with this brand it seems to be constantly getting worse.