Hi all,
I'm not sure how much value others would find from this but thought I'd mention it.
For my last few trips I've had to contact Qantas regarding some minor queries, such as confirming an upgrade request was in the system (when the website was being strange), linking separate itineraries for multiple travel partners who booked separately and so on.
Maybe it's a generational thing, but I certainly can't stand being on hold for more than 2-3 minutes. What I've done for the above issues is contact Qantas through Facebook chat simply to ask them what is the best way to contact QF regarding the above and often I've found that the people who man the chat/facebook page are often able to coordinate things on their end and do things for me.
While the response is not immediate, it is timely and you're not stuck on a phone. Do do this you need to "Like" the official Qantas page (the one with a little tick next to its name to ensure it's official). Following this you can just message them through facebook chat to ask your Question. I've consistently had a few of the same people replying and each time they've been very helpful - this is probably due to the amount of abuse they get on FB.
In the days of RedRoo no longer being on here and the call centre being sent offshore, this is very helpful.
Regards
I'm not sure how much value others would find from this but thought I'd mention it.
For my last few trips I've had to contact Qantas regarding some minor queries, such as confirming an upgrade request was in the system (when the website was being strange), linking separate itineraries for multiple travel partners who booked separately and so on.
Maybe it's a generational thing, but I certainly can't stand being on hold for more than 2-3 minutes. What I've done for the above issues is contact Qantas through Facebook chat simply to ask them what is the best way to contact QF regarding the above and often I've found that the people who man the chat/facebook page are often able to coordinate things on their end and do things for me.
While the response is not immediate, it is timely and you're not stuck on a phone. Do do this you need to "Like" the official Qantas page (the one with a little tick next to its name to ensure it's official). Following this you can just message them through facebook chat to ask your Question. I've consistently had a few of the same people replying and each time they've been very helpful - this is probably due to the amount of abuse they get on FB.
In the days of RedRoo no longer being on here and the call centre being sent offshore, this is very helpful.
Regards